CRM Consultant (w/m/x) Microsoft Dynamics 365 CE - Austria

Avanade
Vienna
Workplace: OnsiteFull timeEUR 43,456 - 74,200 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Analytisch-konzeptionelles Denken","Problemlösung","Präsentationsfähigkeiten","Schnelle Auffassungsgabe","Teamorientierte Arbeitsweise"]

Analyze customers’ existing business processes and design tailored CRM solution concepts on Microsoft Dynamics 365 Customer Engagement. Own the implementation, configuration, and ongoing enhancement of CRM solutions, helping optimize Sales, Service, or Marketing processes end-to-end—from requirements analysis through international rollout. Build solutions with Dynamics 365 (Field Service, Customer Service, Contact Center, Sales & Marketing) and Power Platform, collaborate across agile project teams, and lead workshops for technical and management stakeholders.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Avanade
Avanade
4 months ago

CRM Consultant (w/m/x) Microsoft Dynamics 365 CE - Austria

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 4 days ago

Job Summary

Analyze customers’ existing business processes and design tailored CRM solution concepts on Microsoft Dynamics 365 Customer Engagement. Own the implementation, configuration, and ongoing enhancement of CRM solutions, helping optimize Sales, Service, or Marketing processes end-to-end—from requirements analysis through international rollout. Build solutions with Dynamics 365 (Field Service, Customer Service, Contact Center, Sales & Marketing) and Power Platform, collaborate across agile project teams, and lead workshops for technical and management stakeholders.
Location: Vienna
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Analyze customer business processes and develop tailored CRM solution concepts with Dynamics 365 CE.
  • •Lead CRM solution implementation, configuration, and continuous improvement, supporting Sales, Service, and/or Marketing process optimization.
  • •Deliver Dynamics 365-based customer solutions (Field Service, Customer Service, Contact Center, Sales & Marketing) using Dynamics 365 Customer Engagement and Power Platform.
  • •Advise customers on designing, optimizing, and digitizing CRM processes and processes for value creation.
  • •Plan, run, and present workshops across the project lifecycle with agile, cross-functional teams, from requirements analysis to rollout.

Pay and Benefits

Salary: EUR 43,456 - 74,200 annually
Perks:Learning Budget

Key Requirements

  • •Solid experience with Microsoft Dynamics 365 CE, especially in Field Service, Customer Service/Contact Center, or Sales & Marketing.
  • •Strong understanding of analyzing and designing business and service processes.
  • •Basic knowledge of project management methods (classic and/or agile).
  • •Structured, methodical approach to developing functional and technical solution concepts.
  • •Experience working with customers and stakeholders in project teams, including AI-based CRM capabilities (e.g., Copilot, intelligent automation, analytics).
Skills:Analytisch-konzeptionelles DenkenProblemlösungPräsentationsfähigkeitenSchnelle AuffassungsgabeTeamorientierte Arbeitsweise
Languages:DeutschEnglisch
Tech Stack:Microsoft Dynamics 365Dynamics 365 Customer EngagementPower PlatformField ServiceCustomer ServiceContact CenterSales & MarketingCopilotIntelligente AutomatisierungAnalyticsKI-basierten Funktionen

Company Brief

Avanade
Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2000
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn