Client Technology Manager

Atlas Technica
New York
Workplace: OnsiteFull timeUSD 130,000 - 150,000 annuallyFunction: IT Operations (Systems/Network Admin)Skills: ["Client relationship management","People leadership","Coaching","Communication","Strategic thinking"]

Lead the technical relationship and service delivery for assigned clients, serving as the primary technical point of contact while guiding technology roadmaps. Oversee client initiatives and escalations, proactively identify security and operational risks, and ensure high-quality support performance across SLAs and ticket quality. Manage, coach, and develop a team of Systems Engineers to execute onsite and cloud infrastructure support with a customer-first approach.

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Atlas Technica
Atlas Technica
3 days ago

Client Technology Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 51 minutes agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Lead the technical relationship and service delivery for assigned clients, serving as the primary technical point of contact while guiding technology roadmaps. Oversee client initiatives and escalations, proactively identify security and operational risks, and ensure high-quality support performance across SLAs and ticket quality. Manage, coach, and develop a team of Systems Engineers to execute onsite and cloud infrastructure support with a customer-first approach.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Manager level

Key Responsibilities

  • •Own the technical relationship and act as the primary technical point of contact for assigned clients.
  • •Develop and maintain client technology roadmaps aligned to business needs, security requirements, and operational risk.
  • •Provide oversight and consultative guidance across infrastructure improvements, solution recommendations, and technology initiatives.
  • •Manage client escalations by coordinating resources, communicating with stakeholders, and ensuring timely resolution.
  • •Lead, coach, and develop Systems Engineers and Senior Systems Engineers, while monitoring service delivery, ticket quality, and SLA performance.

Pay and Benefits

Salary: USD 130,000 - 150,000 annually

Key Requirements

  • •Significant experience in systems engineering, systems administration, technical support, or related IT infrastructure roles.
  • •Proven experience leading, mentoring, coaching, or managing technical teams.
  • •Experience managing client/customer relationships in a technical, professional services, MSP, or high-touch support environment.
  • •Strong communication skills to advise clients, manage expectations, and lead escalations with technical and non-technical stakeholders.
  • •Hands-on expertise designing, implementing, and supporting Microsoft 365 (Exchange Online, SharePoint Online, Intune, Entra ID) and related identity, endpoint, and infrastructure technologies.
Skills:Client relationship managementPeople leadershipCoachingCommunicationStrategic thinking
Tech Stack:Microsoft 365Exchange OnlineSharePoint OnlineMicrosoft IntuneMicrosoft Entra IDMicrosoft Windows ServerActive DirectoryGroup PolicyEndpoint managementIdentity and access managementEndpoint protectionSophosCrowdStrikeCarbon BlackCylanceMimecastProofpointDuoOktaVMware

Company Brief

Atlas Technica
Managed service provider delivering cloud-first IT, cybersecurity, and managed infrastructure tailored to hedge funds, private equity firms, and alternative investment organizations.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2016
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