BPO Customer Care Senior Representative

Dimension Data
Anywhere
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Analytical skills","Customer service","Positive attitude","Shift flexibility"]

Manage inbound customer calls related to credit card inquiries and transactions in a call center environment. Use strong communication and analytical skills to resolve issues while maintaining a positive, customer-first attitude. Be flexible with shift timings and support effective customer service operations. Financial services experience is a plus.

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Dimension Data
Dimension Data
2 months ago

BPO Customer Care Senior Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Manage inbound customer calls related to credit card inquiries and transactions in a call center environment. Use strong communication and analytical skills to resolve issues while maintaining a positive, customer-first attitude. Be flexible with shift timings and support effective customer service operations. Financial services experience is a plus.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage inbound customer calls related to credit card inquiries and transactions
  • •Resolve customer issues using strong communication and analytical skills
  • •Maintain a positive attitude and deliver effective customer service
  • •Handle requests in a call center environment
  • •Be flexible with shift timings to support coverage needs

Key Requirements

  • •Experience in a call center/customer care environment
  • •Excellent communication skills for handling inbound customer calls
  • •Strong analytical abilities to support credit card inquiry and transaction requests
  • •Flexibility with shift timings
  • •A positive attitude and commitment to customer service
Experience:Financial services
Skills:CommunicationAnalytical skillsCustomer servicePositive attitudeShift flexibility

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn