Ashby

2 weeks ago

Customer Success Enablement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Own customer success enablement programs that help CSMs, Implementation Specialists, Contract Management, and Professional Services deliver exceptional customer outcomes. Partner with CS Leadership and cross-functional teams to build learning paths, playbooks, and onboarding tracks, manage enablement systems (LMS, content hubs, call libraries), and measure impact against faster ramp, improved NRR, and expansion rates as Ashby scales to $100M+ ARR.

Location: United States, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Partner with CS leadership across segments to surface gaps and design enablement programs aligned to business outcomes like NRR, expansion, and customer satisfaction.
•Develop learning paths, playbooks, and frameworks for CSM needs, using insights from calls and frontline feedback to drive consistent execution.
•Lead new hire onboarding for CSMs, Implementation Specialists, and Professional Services, simplifying and prioritizing what new hires must know.
•Manage enablement systems (LMS, content hubs, call libraries) and apply perspective on AI-enabled tools for reinforcement and real-time interactions.
•Measure program effectiveness with CS Ops, linking enablement to business outcomes and iterating based on data and observation.

Pay and Benefits

Salary: USD 160,000 - 190,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveParental LeaveLearning BudgetEquity

Key Requirements

•Partner with CS leaders to understand priorities and design enablement aligned to outcomes like NRR, expansion, and customer satisfaction.
•Create and curate learning paths, playbooks, and frameworks tailored to CSM needs, translating frontline feedback and customer data into repeatable programs.
•Own onboarding for Customer Success Managers, Implementation Specialists, and Professional Services teams to accelerate time-to-value.
•Manage enablement systems and tools (LMS, content hubs, call libraries) and support AI-enabled learning and real-time customer interactions.
•Partner with CS Ops to measure program effectiveness and iterate using both data and observation.

Experience:SaaSCustomer successEnterprise software

Skills:Operational excellenceClarityExecutionCross-functional collaborationProgram facilitation

Tech Stack:LMSContent hubsCall librariesAI-enabled tools

Company Brief

Ashby

Ashby builds an all‑in‑one recruiting platform (ATS, CRM, scheduling, analytics and AI features) that helps high‑growth companies streamline hiring, improve candidate experience, and deliver data‑driven talent decisions.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 4.6

Website LinkedIn Glassdoor

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Ashby

2 weeks ago

Customer Success Enablement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: United States, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Partner with CS leadership across segments to surface gaps and design enablement programs aligned to business outcomes like NRR, expansion, and customer satisfaction.
•Develop learning paths, playbooks, and frameworks for CSM needs, using insights from calls and frontline feedback to drive consistent execution.
•Lead new hire onboarding for CSMs, Implementation Specialists, and Professional Services, simplifying and prioritizing what new hires must know.
•Manage enablement systems (LMS, content hubs, call libraries) and apply perspective on AI-enabled tools for reinforcement and real-time interactions.
•Measure program effectiveness with CS Ops, linking enablement to business outcomes and iterating based on data and observation.

Pay and Benefits

Salary: USD 160,000 - 190,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveParental LeaveLearning BudgetEquity

Key Requirements

•Partner with CS leaders to understand priorities and design enablement aligned to outcomes like NRR, expansion, and customer satisfaction.
•Create and curate learning paths, playbooks, and frameworks tailored to CSM needs, translating frontline feedback and customer data into repeatable programs.
•Own onboarding for Customer Success Managers, Implementation Specialists, and Professional Services teams to accelerate time-to-value.
•Manage enablement systems and tools (LMS, content hubs, call libraries) and support AI-enabled learning and real-time customer interactions.
•Partner with CS Ops to measure program effectiveness and iterate using both data and observation.

Experience:SaaSCustomer successEnterprise software

Skills:Operational excellenceClarityExecutionCross-functional collaborationProgram facilitation

Tech Stack:LMSContent hubsCall librariesAI-enabled tools

Company Brief

Ashby

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 4.6

Website LinkedIn Glassdoor