Coordinator, Invoicing & Incentives

Compass
New York
Workplace: RemoteFull timeFunction: Executive & General ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Active listening","Empathy","Adaptability","Collaboration","Triage","Problem-solving"]

Support Compass’s Agent Invoicing & Incentives team by handling incoming calls and Tier 1/2 email inquiries, providing verbal wire verifications, troubleshooting agent invoicing questions, and escalating out-of-scope issues. Use customer interactions to identify trends and improve agent-facing programs, while helping maintain response-time SLAs and OCRs. Collaborate across internal teams and external parties to resolve customer concerns effectively.

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Compass
Compass
2 days ago

Coordinator, Invoicing & Incentives

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support Compass’s Agent Invoicing & Incentives team by handling incoming calls and Tier 1/2 email inquiries, providing verbal wire verifications, troubleshooting agent invoicing questions, and escalating out-of-scope issues. Use customer interactions to identify trends and improve agent-facing programs, while helping maintain response-time SLAs and OCRs. Collaborate across internal teams and external parties to resolve customer concerns effectively.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Answer incoming calls, return missed calls within SLAs, and triage/escalate issues outside scope.
  • •Provide verbal wire verifications to third parties.
  • •Assist with Tier 1 and 2 agent invoicing and incentives inquiries, resolving customer concerns or escalating when needed.
  • •Guide callers through troubleshooting and navigating company resources or related products/services.
  • •Track customer inquiries to identify trends, support SLA/OCR targets, and collaborate with the team to improve agent-facing programs.

Pay and Benefits

Equity and Bonus:Equity
Perks:Paid LeavePaid HolidaysSick TimeParental LeaveRecharge LeaveHealth InsuranceDentalVision401kFlexible SpendingCommuter BenefitsLife InsuranceDisability InsuranceEmployee AssistancePet Insurance

Key Requirements

  • •2+ years of relevant experience in customer support (preferred, not required).
  • •Strong client-facing communication skills, both verbal and written.
  • •Great active listening with a patient, empathetic attitude.
  • •Adaptability and flexibility in a fast-paced environment.
  • •Ability to work as a team player and collaborate across departments.
Experience:2+ years
Education:Bachelor's
Skills:CommunicationActive listeningEmpathyAdaptabilityCollaborationTriageProblem-solving
Languages:English

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn