22 hours ago

Senior IT Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the primary IT contact for the New York City office, providing frontline support for AV, network, hardware, and access issues. Triage and resolve tickets in Jira Service Management to meet SLA targets, manage laptop delivery and employee life cycles, and run hardware asset workflows including returns and e-waste handling. Partner with IT teammates and other teams to support sprint planning, documentation, and process improvements that elevate the employee IT experience.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Act as the go-to IT contact for the NY office, supporting AV, network, hardware, and access issues.
•Resolve support tickets in Jira Service Management to meet SLA targets and provide technical advice for productivity tooling.
•Ensure on-time laptop delivery and provide hands-on support for employee life cycles.
•Manage asset workflows including hardware returns, inventory maintenance, and e-waste handling.
•Participate in weekly sprint planning, escalate urgent issues (SEV1s), keep tickets/documentation current, and drive process improvements.

Pay and Benefits

Salary: USD 100,000 - 125,000 annually

Perks:Equity

Key Requirements

•4-5+ years of IT Support experience, ideally in a hybrid or remote-first environment.
•Strong troubleshooting skills across macOS hardware, Zoom AV systems, and networking.
•Proven execution and ownership, with the ability to initiative and follow through.
•Experience with Okta, Google Workspace Admin, Jira, Slack, and MDM tools such as Jamf and Intune.
•Ability to collaborate effectively with peers across time zones and act as an on-site point of contact.

Experience:4+ years

Skills:CommunicationCollaborationTroubleshootingOwnership

Languages:English

Tech Stack:Jira Service ManagementJiraSlackOktaGoogle Workspace AdminJamfIntuneMacOSZoomMDM

Company Brief

Attentive

Provides a mobile messaging and personalization platform that helps brands engage customers via SMS, email, and onsite messaging to drive sales, retention, and personalized marketing at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2016

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Attentive

22 hours ago

Senior IT Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Act as the go-to IT contact for the NY office, supporting AV, network, hardware, and access issues.
•Resolve support tickets in Jira Service Management to meet SLA targets and provide technical advice for productivity tooling.
•Ensure on-time laptop delivery and provide hands-on support for employee life cycles.
•Manage asset workflows including hardware returns, inventory maintenance, and e-waste handling.
•Participate in weekly sprint planning, escalate urgent issues (SEV1s), keep tickets/documentation current, and drive process improvements.

Pay and Benefits

Salary: USD 100,000 - 125,000 annually

Perks:Equity

Key Requirements

•4-5+ years of IT Support experience, ideally in a hybrid or remote-first environment.
•Strong troubleshooting skills across macOS hardware, Zoom AV systems, and networking.
•Proven execution and ownership, with the ability to initiative and follow through.
•Experience with Okta, Google Workspace Admin, Jira, Slack, and MDM tools such as Jamf and Intune.
•Ability to collaborate effectively with peers across time zones and act as an on-site point of contact.

Experience:4+ years

Skills:CommunicationCollaborationTroubleshootingOwnership

Languages:English

Tech Stack:Jira Service ManagementJiraSlackOktaGoogle Workspace AdminJamfIntuneMacOSZoomMDM

Company Brief

Attentive

Provides a mobile messaging and personalization platform that helps brands engage customers via SMS, email, and onsite messaging to drive sales, retention, and personalized marketing at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2016

Website LinkedIn