Duty Manager

FIVE Hotels & Resorts
Dubai
Workplace: OnsiteFull timeAED 4,400+ monthlyFunction: OtherSkills: ["Customer satisfaction focus","Teamwork","Communication","Ownership","Attention to detail"]

Own daily front-of-house operations for a luxury hotel, ensuring a “FIVE-Styled” guest experience across the lobby and public areas. Lead and coordinate service for VIPs and long-stay patrons, resolve guest complaints promptly, and maintain high standards for health & safety, security procedures, and emergency readiness. Monitor guest satisfaction reports, handle credit procedures accurately, and collaborate across departments to deliver exceptional service with minimal oversight.

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FursaFursa
FIVE Hotels & Resorts
FIVE Hotels & Resorts
4 days ago

Duty Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own daily front-of-house operations for a luxury hotel, ensuring a “FIVE-Styled” guest experience across the lobby and public areas. Lead and coordinate service for VIPs and long-stay patrons, resolve guest complaints promptly, and maintain high standards for health & safety, security procedures, and emergency readiness. Monitor guest satisfaction reports, handle credit procedures accurately, and collaborate across departments to deliver exceptional service with minimal oversight.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Preside over the hotel lobby and public areas, especially during busy periods, to create a five-star atmosphere.
  • •Engage with guests, provide personalised assistance for VIPs and long-stay patrons, and curate bespoke experiences.
  • •Manage, document, and quickly resolve guest complaints with care and attention to detail.
  • •Conduct and manage health and safety procedures, including fire walks and food safety investigations.
  • •Monitor and act on guest satisfaction reports, credit procedures, and hotel products, services, policies, and emergency procedures.

Pay and Benefits

Salary: AED 4,400 monthly

Key Requirements

  • •Previous experience in a similar duty manager role, managing a diverse team, in a luxury hotel environment in the UAE.
  • •Service experience beneficial, with a strong commitment to industry-leading customer satisfaction standards.
  • •Exceptional teamwork and collaboration skills across departments.
  • •Comprehensive understanding of Health and Safety regulations and security procedures.
  • •Impeccable verbal and written communication skills with fluency in English (additional languages a plus).
Experience:HospitalityLuxury hotels
Skills:Customer satisfaction focusTeamworkCommunicationOwnershipAttention to detail
Languages:English

Company Brief

FIVE Hotels & Resorts
Operates a portfolio of luxury hotels, residences, and lifestyle destinations offering upscale accommodations, dining, spa, and event services across international leisure and city locations, with flagship properties in Dubai and other global markets.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
WebsiteLinkedIn