AutoTrader.com

1 day ago

Customer Care Specialist I (NextGear Capital)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Join the Client Experience Team as a Customer Care Specialist, handling inbound calls, chats, and SMS messages from automotive dealers, auctions, and internal clients. You’ll answer account and service inquiries, manage cases and service tickets, and document resolutions while coordinating with internal teams. This Hybrid call-center role (mostly 9:00 AM–8:00 PM EST) also includes occasional outbound outreach, quality/metric achievement, and continuous learning of credit and automotive-title basics.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle inbound calls, chats, and SMS messages from automotive dealers, auctions, and internal clients.
•Respond to routine inquiries using guidelines and appropriate judgment, and assist customers with their NextGear Capital line of credit.
•Maintain organized case management for chats, SMS, and service tickets while responding promptly.
•Provide accurate documentation and report case status and resolution.
•Make outbound calls as needed and refer more complex issues to senior specialists or management.

Pay and Benefits

Salary: USD 16.59 - 24.86 hourly

Perks:Health Insurance401k

Key Requirements

•High school diploma or GED.
•Generally less than 2 years of experience.
•Strong verbal and written communication skills to interact clearly with a diverse customer base.
•Demonstrated problem-solving and analytical skills to guide others through complex processes.
•Ability to operate a Windows PC and have high-speed home internet (wired, not Wi‑Fi).

Education:High School

Skills:CommunicationProblem-solvingAnalytical thinkingOrganizationCustomer relationship building

Tech Stack:WindowsHome networking router/modemCompany proprietary software

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com

Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Atlanta, United States

Founded: 1997

Website LinkedIn

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AutoTrader.com

1 day ago

Customer Care Specialist I (NextGear Capital)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle inbound calls, chats, and SMS messages from automotive dealers, auctions, and internal clients.
•Respond to routine inquiries using guidelines and appropriate judgment, and assist customers with their NextGear Capital line of credit.
•Maintain organized case management for chats, SMS, and service tickets while responding promptly.
•Provide accurate documentation and report case status and resolution.
•Make outbound calls as needed and refer more complex issues to senior specialists or management.

Pay and Benefits

Salary: USD 16.59 - 24.86 hourly

Perks:Health Insurance401k

Key Requirements

•High school diploma or GED.
•Generally less than 2 years of experience.
•Strong verbal and written communication skills to interact clearly with a diverse customer base.
•Demonstrated problem-solving and analytical skills to guide others through complex processes.
•Ability to operate a Windows PC and have high-speed home internet (wired, not Wi‑Fi).

Education:High School

Skills:CommunicationProblem-solvingAnalytical thinkingOrganizationCustomer relationship building

Tech Stack:WindowsHome networking router/modemCompany proprietary software

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Atlanta, United States

Founded: 1997

Website LinkedIn