Client Success Manager (Health Payers)

Blueberry Pediatrics
United States
Workplace: RemoteFull timeUSD 100,000 - 140,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Data-driven","Strategic thinking","Cross-functional collaboration","Commercial leadership","Problem escalation"]

Own post-sale relationships with an assigned portfolio of health plan and employer clients, serving as the single point of contact and trusted advisor. Drive member activation and engagement, improve retention by reducing churn, and deliver measurable outcomes tied to clinical and member metrics. Operationalize QBRs, satisfaction surveys, and improvement plans, coordinate cross-functional teams to resolve issues, and expand accounts into new populations and states through commercial conversations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Blueberry Pediatrics
Blueberry Pediatrics
2 days ago

Client Success Manager (Health Payers)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own post-sale relationships with an assigned portfolio of health plan and employer clients, serving as the single point of contact and trusted advisor. Drive member activation and engagement, improve retention by reducing churn, and deliver measurable outcomes tied to clinical and member metrics. Operationalize QBRs, satisfaction surveys, and improvement plans, coordinate cross-functional teams to resolve issues, and expand accounts into new populations and states through commercial conversations.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the single point of contact for each assigned client, understanding objectives, expected outcomes, and ensuring expectations are exceeded.
  • •Drive activation and engagement by growing the active enrolled member base within existing accounts.
  • •Reduce churn to protect retention while keeping clients healthy, renewing, and expanding.
  • •Deliver and socialize measurable clinical and member outcomes (e.g., avoidable ED reduction) that support expansion.
  • •Operationalize the client experience with QBRs, annual satisfaction surveys, improvement plans, and executive-sponsor alignment; manage scope and hold teams accountable.

Pay and Benefits

Salary: USD 100,000 - 140,000 annually
Equity and Bonus:Equity
Perks:Annual Bonus

Key Requirements

  • •7+ years in client success, account management, or strategic consulting with direct accountability for retention and expansion.
  • •Demonstrated track record of growing existing enterprise/health-plan accounts by increasing activation and engagement and protecting retention.
  • •Ability to lead commercial conversations, including selling alongside a sales team and closing expansion.
  • •Healthcare payer experience (e.g., Medicaid managed-care or value-based/member-engagement models) and fluency in clinical outcomes and per-member economics.
  • •Experience operating in early-stage/high-growth environments while balancing strategic and tactical work and holding cross-functional teams accountable.
Experience:7+ yearsHealthcareHealth plansMedicaid managed-careValue-based careMember engagementEnterpriseHigh-growth
Skills:Data-drivenStrategic thinkingCross-functional collaborationCommercial leadershipProblem escalation

Company Brief

Blueberry Pediatrics
Provides 24/7 virtual pediatric care for families via a flat-fee membership, combining board-certified pediatricians, an at-home medical kit, and AI-enabled tools to diagnose and treat common childhood illnesses remotely.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Seed
Headquarters: Mountain View, United States
Founded: 2017
Glassdoor
Glassdoor: 5.0
WebsiteLinkedInGlassdoor