Mastercard

3 weeks ago

Enterprise Operations Engineer (A/V)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Support the Multimedia Services Enterprise Operations team by delivering lifecycle refresh and service support for enterprise audio-visual and collaboration experiences in the Sao Paulo region, while contributing to global initiatives. Install, configure, and manage AV technologies, lead problem management for video conferencing and room systems, and collaborate with network and break/fix teams. Manage ITSM processes for ticketing and monitoring, track operational metrics, and coordinate with vendors for timely resolution.

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Implement strategic lifecycle refresh projects within the region and support global multimedia initiatives as needed.
•Collaborate with internal stakeholders and vendors to simplify and modernize audio-visual experiences.
•Lead resolution and problem management for video conferencing technology in meeting rooms, including scheduling panels, wireless sharing, and electronic bulletin boards.
•Manage ITSM ticketing processes for incident reporting/resolution and monitoring, and contribute operational metrics and insights.
•Provide routine technical support and advanced troubleshooting for Mastercard’s operations environment, focusing on networking technologies, and assist with change/capacity management activities.

Key Requirements

•Knowledgeable in installation, configuration, and management of enterprise AV technologies (e.g., videoconferencing, audio DSP, wireless sharing, control systems, room schedulers, and media switchers).
•Knowledgeable in technical infrastructure, including audio-visual, network, and security.
•Experience with collaboration platforms such as Microsoft Teams, Zoom, and Webex.
•Demonstrated focus on customer service and ability to resolve issues using standard protocols.
•Strong communication skills to report status, resolutions, and root cause analysis to stakeholders and management.

Skills:AnalyticalCustomer service focusProblem managementCommunicationOutcomes orientation

Tech Stack:Audio DSPWireless content sharingVideo conferencingWireless sharing devicesControl systemsRoom schedulersDigital media switchersTransmitterReceiver technologyNetworking technologiesMicrosoft TeamsZoomWebexITSMCollaborations ToolsEmployee Digital Experience (EDE)

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

3 weeks ago

Enterprise Operations Engineer (A/V)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Implement strategic lifecycle refresh projects within the region and support global multimedia initiatives as needed.
•Collaborate with internal stakeholders and vendors to simplify and modernize audio-visual experiences.
•Lead resolution and problem management for video conferencing technology in meeting rooms, including scheduling panels, wireless sharing, and electronic bulletin boards.
•Manage ITSM ticketing processes for incident reporting/resolution and monitoring, and contribute operational metrics and insights.
•Provide routine technical support and advanced troubleshooting for Mastercard’s operations environment, focusing on networking technologies, and assist with change/capacity management activities.

Key Requirements

•Knowledgeable in installation, configuration, and management of enterprise AV technologies (e.g., videoconferencing, audio DSP, wireless sharing, control systems, room schedulers, and media switchers).
•Knowledgeable in technical infrastructure, including audio-visual, network, and security.
•Experience with collaboration platforms such as Microsoft Teams, Zoom, and Webex.
•Demonstrated focus on customer service and ability to resolve issues using standard protocols.
•Strong communication skills to report status, resolutions, and root cause analysis to stakeholders and management.

Skills:AnalyticalCustomer service focusProblem managementCommunicationOutcomes orientation

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor