Customer Success Manager, RFA

Stripe
Chicago
Workplace: HybridFull timeUSD 208,021 - 225,300 annuallyFunction: Customer Success & Account ManagementSkills: ["Relationship building","Strategic advising","Analytical thinking","Proactive risk management"]

Lead post-sale engagement to drive retention, expansion, and measurable customer outcomes for Billing and payments technical products. Partner closely with Account Executives to identify account opportunities, advise on subscription and invoicing requirements, and maintain trusted-advisor status. Build relationships with senior stakeholders across product, engineering, finance, and IT, using performance metrics and sentiment to proactively manage risk and ensure customers achieve ROI.

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FursaFursa
Stripe
Stripe
15 hours ago

Customer Success Manager, RFA

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead post-sale engagement to drive retention, expansion, and measurable customer outcomes for Billing and payments technical products. Partner closely with Account Executives to identify account opportunities, advise on subscription and invoicing requirements, and maintain trusted-advisor status. Build relationships with senior stakeholders across product, engineering, finance, and IT, using performance metrics and sentiment to proactively manage risk and ensure customers achieve ROI.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Lead post-sale engagement, retention, and growth in close collaboration with the Account Executive.
  • •Support account expansion by identifying opportunities, driving business outcomes, and ensuring customer success with the account team.
  • •Cultivate relationships with senior executives across departments (business, product, engineering, finance, IT) alongside the Account Executive.
  • •Evangelize customer success stories, systems, and processes to reinforce value.
  • •Serve as a payments and commerce advisor by articulating customer use cases, value, expansion, and educating customers on product benefits.
Travel: Medium travel

Pay and Benefits

Salary: USD 208,021 - 225,300 annually
Equity and Bonus:Equity
Perks:EquityAnnual Bonus401kHealth InsuranceDentalVisionWellness Stipend

Key Requirements

  • •8+ years in a client-facing role managing relationships with large, global organizations.
  • •8+ years executing customer-facing activities to drive value and ROI from Billing and payments technical products.
  • •8+ years collaborating with internal teams to build optimization plans aligned to ROI opportunities, with in-depth analysis.
  • •8+ years monitoring and managing technical and engagement experience, proactively tracking performance metrics and sentiment.
  • •4+ years billing technical/functional landscape experience and 4+ years advising clients on subscription and invoicing requirements.
Experience:PaymentsBillingFintech
Skills:Relationship buildingStrategic advisingAnalytical thinkingProactive risk management
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor