Customer Service Agent (Remote)

Jerry
Atlanta, Richmond, Las Vegas, Salt Lake City, Austin, Miami
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Multitasking","Customer-focused","Problem-solving"]

Take inbound calls from existing customers and process policy service requests such as adding/removing vehicles and drivers, updating lienholder information, and sending policy documents. Answer questions about coverage and policy benefits, and help retain policyholders by resolving issues that could lead to cancellation. This call-center role supports customers with fast, accurate changes across Jerry’s insurance carrier partners.

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FursaFursa
Jerry
Jerry
2 days ago

Customer Service Agent (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Take inbound calls from existing customers and process policy service requests such as adding/removing vehicles and drivers, updating lienholder information, and sending policy documents. Answer questions about coverage and policy benefits, and help retain policyholders by resolving issues that could lead to cancellation. This call-center role supports customers with fast, accurate changes across Jerry’s insurance carrier partners.
Location: Atlanta, Richmond, Las Vegas, Salt Lake City, Austin, Miami
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to inbound calls from existing customers.
  • •Process service requests such as adding/removing vehicles and drivers, adding lienholder information, and sending policy documents.
  • •Help customers with questions about coverages, policy benefits, and policy changes.
  • •Work to retain policyholders by finding solutions for customers at risk of cancellation.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401k MatchRemote WorkPaid LeavePaid Parental

Key Requirements

  • •2+ years of experience working in a call center environment.
  • •Ability to multitask and manage multiple competing priorities.
  • •Passion for helping others.
  • •Experience responding to inbound customer calls and handling customer service requests.
Experience:2+ years
Skills:MultitaskingCustomer-focusedProblem-solving
Licenses:P&C license

Company Brief

Jerry
Provides an AI-powered AllCar™ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor