Live Chat Agent Remote Work From Home FT - PT

Qureos
Los Angeles
Workplace: RemoteFull-timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer-focused","Written communication","Grammar","Typing accuracy","Multitasking","Problem-solving","Decision-making","Self-motivated","Independent work","Data confidentiality","Customer satisfaction orientation"]

Provide friendly, accurate customer support through live chat, email, and online messaging. Serve as a first point of contact by answering product and service questions, resolving order and billing concerns, and escalating complex issues to the right teams. Maintain detailed customer records using CRM/ticketing tools while meeting response-time and customer-satisfaction targets. Collaborate with supervisors to improve service quality and stay current on policies and updates.

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FursaFursa
Qureos
Qureos
3 weeks ago

Live Chat Agent Remote Work From Home FT - PT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Provide friendly, accurate customer support through live chat, email, and online messaging. Serve as a first point of contact by answering product and service questions, resolving order and billing concerns, and escalating complex issues to the right teams. Maintain detailed customer records using CRM/ticketing tools while meeting response-time and customer-satisfaction targets. Collaborate with supervisors to improve service quality and stay current on policies and updates.
Location: Los Angeles
Workplace: Remote
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer inquiries via live chat in a timely and professional manner.
  • •Provide accurate information regarding products, services, orders, billing, and account-related questions.
  • •Resolve customer concerns with a positive and courteous attitude.
  • •Escalate complex inquiries to the appropriate department when necessary.
  • •Document customer interactions accurately using CRM and ticketing systems.

Key Requirements

  • •High school diploma or equivalent is required.
  • •Previous customer service, live chat, help desk, retail, or call center experience is preferred but not required.
  • •Excellent written communication and grammar skills.
  • •Strong typing speed with attention to detail.
  • •Ability to multitask and manage multiple chat conversations simultaneously.
Education:High School
Skills:Customer-focusedWritten communicationGrammarTyping accuracyMultitaskingProblem-solvingDecision-makingSelf-motivatedIndependent workData confidentialityCustomer satisfaction orientation
Tech Stack:CRMTicketing systems

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn