1 day ago

Enterprise Customer Success Manager (F/M) - Paris / Lyon

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Own the success of LumApps’ largest enterprise customers by managing a portfolio of accounts and driving long-term satisfaction. Use a usage-based approach to promote platform adoption and guide solution evolution within client organizations. Build trusted relationships through regular check-ins, support issue resolution as a liaison with Product/Engineering/Support, and lead customer success plans to improve performance, change management, and adoption. Collaborate across LumApps teams on renewals and growth opportunities.

Location: Paris, Lyon

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of enterprise accounts to ensure long-term success and customer satisfaction.
•Drive a usage-based approach to promote platform adoption and support solution evolution within client organizations.
•Build and maintain trusted relationships through regular, tailored check-ins with customers.
•Support clients with issue resolution by liaising with Product, Engineering, and Support teams when necessary.
•Recommend and lead customer success plans and execute action plans in collaboration with clients and partners, including renewal support and upsell/cross-sell identification.

Pay and Benefits

Perks:Health InsuranceMeal VouchersRtt DaysParental LeaveYoga Classes

Key Requirements

•4–5 years of experience in a SaaS software company, ideally in internal communication, collaboration, or HRIS solution deployments.
•Proven track record managing enterprise accounts and complex customer relationships.
•Fluent in French and English (written and spoken).
•Strong relationship-building skills with internal teams, partners, and C-level stakeholders.
•Excellent communication and presentation skills, with familiarity with sales cycles in a competitive market.

Experience:SaaSHRISEnterprise accounts

Skills:Relationship-buildingCommunicationPresentationStakeholder managementStrategic influence

Languages:FrenchEnglish

Tech Stack:GoogleMicrosoft

Company Brief

LumApps

Provides a mobile-first employee communication and engagement platform connecting deskless and frontline workers with company news, shift management, workflows, and collaboration tools to improve internal communication and operational efficiency.

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Zurich, Switzerland

Founded: 2012

Website

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LumApps

1 day ago

Enterprise Customer Success Manager (F/M) - Paris / Lyon

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Paris, Lyon

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of enterprise accounts to ensure long-term success and customer satisfaction.
•Drive a usage-based approach to promote platform adoption and support solution evolution within client organizations.
•Build and maintain trusted relationships through regular, tailored check-ins with customers.
•Support clients with issue resolution by liaising with Product, Engineering, and Support teams when necessary.
•Recommend and lead customer success plans and execute action plans in collaboration with clients and partners, including renewal support and upsell/cross-sell identification.

Pay and Benefits

Perks:Health InsuranceMeal VouchersRtt DaysParental LeaveYoga Classes

Key Requirements

•4–5 years of experience in a SaaS software company, ideally in internal communication, collaboration, or HRIS solution deployments.
•Proven track record managing enterprise accounts and complex customer relationships.
•Fluent in French and English (written and spoken).
•Strong relationship-building skills with internal teams, partners, and C-level stakeholders.
•Excellent communication and presentation skills, with familiarity with sales cycles in a competitive market.

Experience:SaaSHRISEnterprise accounts

Skills:Relationship-buildingCommunicationPresentationStakeholder managementStrategic influence

Languages:FrenchEnglish

Tech Stack:GoogleMicrosoft

Company Brief

LumApps

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Zurich, Switzerland

Founded: 2012

Website