Fortinet

2 months ago

Technical Support Engineer - Web Security

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide direct technical support for Fortinet security products to customers and partners across the EMEIA region. Lead real-time troubleshooting, collect data traces, escalate when needed, and resolve issues on FortiWeb/FortiADC/FortiDDoS/FortiIsolator while collaborating with DevOps for cloud solutions. Build product expertise, manage multiple issues within SLAs, and reproduce issues in the lab to ensure customer satisfaction.

Location: Prague

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide direct technical support via phone and ticketing system to customers and partners in the EMEIA region.
•Run real-time troubleshooting sessions with partners/customers.
•Collect data and traces for investigation, take ownership of customer satisfaction, and escalate high-priority issues.
•Analyze and resolve problems involving FortiWeb, FortiADC, FortiDDoS, FortiIsolator; engage DevOps for FortiAppSec Cloud, FortiDAST, FortiCASB.
•Develop core competency on Fortinet products and technologies; reproduce issues on Fortinet lab equipment.

Key Requirements

•3-5 years of work experience in technical support or security product support; proficient English.
•Strong understanding of Web Application Firewall, load balancing, security vulnerabilities.
•Experience with HTTP, DNS, SSL, PKI; OSI model and TCP/IP; Windows/Linux administration.
•Ability to troubleshoot and resolve complex customer issues; strong communication and customer orientation.
•Right to work in the Czech Republic.

Experience:3-5 yearsSecurityWeb securityFortinet

Skills:Problem-solvingCommunicationCustomer orientationTroubleshootingTeamwork

Languages:English

Tech Stack:FortiWebFortiADCFortiDDoSFortiIsolatorFortiAppSec CloudFortiDASTFortiCASBWiresharkVMwareLinuxWindowsHTTPDNSSSLPKI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

2 months ago

Technical Support Engineer - Web Security

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Prague

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide direct technical support via phone and ticketing system to customers and partners in the EMEIA region.
•Run real-time troubleshooting sessions with partners/customers.
•Collect data and traces for investigation, take ownership of customer satisfaction, and escalate high-priority issues.
•Analyze and resolve problems involving FortiWeb, FortiADC, FortiDDoS, FortiIsolator; engage DevOps for FortiAppSec Cloud, FortiDAST, FortiCASB.
•Develop core competency on Fortinet products and technologies; reproduce issues on Fortinet lab equipment.

Key Requirements

•3-5 years of work experience in technical support or security product support; proficient English.
•Strong understanding of Web Application Firewall, load balancing, security vulnerabilities.
•Experience with HTTP, DNS, SSL, PKI; OSI model and TCP/IP; Windows/Linux administration.
•Ability to troubleshoot and resolve complex customer issues; strong communication and customer orientation.
•Right to work in the Czech Republic.

Experience:3-5 yearsSecurityWeb securityFortinet

Skills:Problem-solvingCommunicationCustomer orientationTroubleshootingTeamwork

Languages:English

Tech Stack:FortiWebFortiADCFortiDDoSFortiIsolatorFortiAppSec CloudFortiDASTFortiCASBWiresharkVMwareLinuxWindowsHTTPDNSSSLPKI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn