Partner Operations Manager

Smartly
New York
Workplace: OnsiteFull timeUSD 110,000 - 140,000 annuallyFunction: Business OperationsExperience: 3+ yearsSkills: ["Organizational skills","Project management","Cross-functional collaboration","Communication","Detail-oriented"]

Own operational program management for strategic partner initiatives, maintaining trackers, coordinating cross-functional execution, and identifying risks, dependencies, and milestone progress. Manage intake and escalation for partner bugs and technical issues related to integrations. Use Excel/Google Sheets and Looker dashboards to deliver operational insights and reporting on partnership health and team performance. Continuously improve workflows and processes to scale the Partnerships organization.

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FursaFursa
Smartly
Smartly
1 month ago

Partner Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own operational program management for strategic partner initiatives, maintaining trackers, coordinating cross-functional execution, and identifying risks, dependencies, and milestone progress. Manage intake and escalation for partner bugs and technical issues related to integrations. Use Excel/Google Sheets and Looker dashboards to deliver operational insights and reporting on partnership health and team performance. Continuously improve workflows and processes to scale the Partnerships organization.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Maintain operational trackers to keep partner initiatives on track, coordinating updates across stakeholders and ensuring alignment on priorities and timelines.
  • •Serve as the operational connective tissue across Partnerships, Product, Engineering, Customer Success, Marketing, and other internal teams, driving accountability and regular project reviews.
  • •Manage intake, prioritization, and coordination of partner-related bugs and technical escalations, working with relevant internal partner teams to resolve and track issues.
  • •Perform operational analysis and reporting using Excel/Google Sheets and build Looker dashboards to provide visibility into operational health and partner issues.
  • •Continuously improve workflows, documentation, reporting, and collaboration processes to scale partner execution efficiently.

Pay and Benefits

Salary: USD 110,000 - 140,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveHealth InsuranceLearning Budget401kEquitySick Days

Key Requirements

  • •3–5+ years of experience in partner operations, business operations, program management, customer success operations, or a similar role within a SaaS/technology company.
  • •Strong organizational and project management skills to manage multiple initiatives simultaneously.
  • •Advanced Excel or Google Sheets skills (pivot tables, formulas, reporting, and data analysis).
  • •Experience building and maintaining dashboards in Looker (or similar BI tools).
  • •Experience coordinating cross-functional teams and driving accountability across multiple stakeholders.
Experience:3+ yearsSaaSTechnologyAdvertising technologyMarketing technologyPlatform partnerships
Skills:Organizational skillsProject managementCross-functional collaborationCommunicationDetail-oriented
Languages:English
Tech Stack:ExcelGoogle SheetsLookerAPIs

Company Brief

Smartly
Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Helsinki, Finland
Founded: 2013
WebsiteLinkedIn