Contact Center Specialist

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 22+ hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer empathy","Customer-first","Service excellence","Learning agility","Strong verbal communication","Listening","Problem-solving","Interpersonal skills","Multi-tasking","Attention to detail","Urgency awareness"]

Help customers quickly and accurately by fielding incoming calls and resolving account questions, including balance inquiries, transfers, and basic account maintenance. Build positive customer relationships through product and service recommendations, backed by extensive paid training for increasing complexity. Work back-to-back calls with scheduled breaks, deliver service customers remember, and participate in a supportive contact center team with growth opportunities and recognition.

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Citizens Bank
Citizens Bank
21 hours ago

Contact Center Specialist

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Help customers quickly and accurately by fielding incoming calls and resolving account questions, including balance inquiries, transfers, and basic account maintenance. Build positive customer relationships through product and service recommendations, backed by extensive paid training for increasing complexity. Work back-to-back calls with scheduled breaks, deliver service customers remember, and participate in a supportive contact center team with growth opportunities and recognition.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Field incoming customer calls and deliver high-quality solutions, with scheduled breaks throughout the day
  • •Help customers improve their banking experience and build relationships by recommending products and services
  • •Answer questions about customers’ accounts, including balance inquiries, basic maintenance, and transfers
  • •Handle increasing complexity customer inquiries after receiving extensive paid training
  • •Create positive customer interactions and problem-solve issues to deliver memorable service experiences

Pay and Benefits

Salary: USD 22 hourly
Perks:Health InsuranceDentalVision401kTuition Assistance

Key Requirements

  • •High school degree or equivalent
  • •Minimum 1 year of exceptional performance in a customer-facing role
  • •Computer proficiency
  • •Strong verbal communication skills
  • •Positive, customer-focused mindset with strong listening and problem-solving abilities
Education:High School
Skills:Customer empathyCustomer-firstService excellenceLearning agilityStrong verbal communicationListeningProblem-solvingInterpersonal skillsMulti-taskingAttention to detailUrgency awareness

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website