Customer Engineer

Mixpanel
San Francisco
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Commercial instinct","Accountability"]

Own the pre-sales technical journey by running discovery, technical fit assessments, tailored demos, and competitive technical positioning. Lead structured POCs with clear success criteria and measurable focus metrics, then return post-sale for cross-sell and strategic expansion requiring new technical evaluations. Partner with Account Executives and coordinate closely with Delivery Engineers to ensure handoffs are actionable and production-ready.

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FursaFursa
Mixpanel
Mixpanel
1 day ago

Customer Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the pre-sales technical journey by running discovery, technical fit assessments, tailored demos, and competitive technical positioning. Lead structured POCs with clear success criteria and measurable focus metrics, then return post-sale for cross-sell and strategic expansion requiring new technical evaluations. Partner with Account Executives and coordinate closely with Delivery Engineers to ensure handoffs are actionable and production-ready.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead technical discovery to understand prospect business challenges, technical environment, and qualification for POCs.
  • •Design and deliver tailored, research-backed demos mapping capabilities to prospect business outcomes.
  • •Establish technical fit by confirming the prospect’s stack match and scoping a meaningful proof before starting a POC.
  • •Own competitive technical positioning and run tightly structured POCs with defined success criteria, a focus metric, and a delivery-ready handoff package.
  • •Return post-sale for cross-sell and strategic expansion requiring new technical evaluation, partnering with Account Executives and staying close to Delivery Engineers.

Pay and Benefits

Perks:Health InsuranceDentalVisionWellness StipendPaid Leave401k

Key Requirements

  • •3–5+ years in Solutions Engineering, Sales Engineering, or technical pre-sales at a B2B SaaS company.
  • •Technical foundation in data analytics, event tracking, APIs, and data warehouses (or adjacent domains).
  • •Demonstrated ability to run structured POCs with defined success criteria and measurable outcomes.
  • •Commercial instinct to win deals while tailoring technical work to prospect goals.
  • •Clear communication to both technical and non-technical audiences.
Experience:3+ yearsB2B SaaSSolutions engineeringSales engineeringTechnical pre-sales
Skills:CommunicationCommercial instinctAccountability
Languages:English
Tech Stack:Data analyticsEvent trackingAPIsData warehouses

Company Brief

Mixpanel
Provides a product analytics and user-behavior platform that helps companies measure engagement, retention, and conversions. Mixpanel delivers event-based analytics, funnels, cohorts, and customizable reports to inform product decisions and optimize user experiences.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn