Customer Experience Banker - Ottawa, OH

Huntington Bancshares
Ottawa
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship management","Communication","Presentation","Problem-solving","Sales acumen"]

Serve as a Financial Concierge for walk-in customers in a branch setting—building and retaining consumer and business relationships by identifying goals and recommending appropriate deposit products and other banking services. Provide accurate, efficient transaction processing and exemplary customer service while resolving customer issues, supporting disciplined outbound follow-up and referrals, and deepening partnerships by educating customers and routing them to the right bank resources.

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Huntington Bancshares
Huntington Bancshares
2 days ago

Customer Experience Banker - Ottawa, OH

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers in a branch setting—building and retaining consumer and business relationships by identifying goals and recommending appropriate deposit products and other banking services. Provide accurate, efficient transaction processing and exemplary customer service while resolving customer issues, supporting disciplined outbound follow-up and referrals, and deepening partnerships by educating customers and routing them to the right bank resources.
Location: Ottawa
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and transactions.
  • •Proactively grow customer relationships using a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
  • •Educate and refer customers to other bank areas to deepen relationships and build partnerships.
  • •Accurately process customer transactions and balance daily while following operational, security, risk, and regulatory policies.

Key Requirements

  • •High school diploma or GED with at least 1 year of customer service or military service in an administration/contracting/civil affairs or similar role, or a Bachelor's degree.
  • •1+ year in customer service in banking/financial services or goal-driven retail sales (preferred).
  • •Cash handling skills (preferred).
  • •Comfort using technology such as mobile services and online banking services (preferred).
  • •Adhere to operational, security, risk, and regulatory policies and procedures.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceRelationship managementCommunicationPresentationProblem-solvingSales acumen
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn