Reservations Coordinator (Cape Town, ZA)

Kerzer International
Cape Town
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 2+ yearsSkills: ["Attention to detail","Communication","Customer service","Organization","Work well under pressure"]

Provide friendly, personalized hotel reservation support for One&Only Cape Town, handling enquiries and requests via phone, email, GDS, third-party websites, agents, and the public. Accurately manage reservations in the PMS, maintain guest preferences, process amendments/cancellations, and follow up on no-shows. Upsell rooms, facilities, activities, packages, and offers to maximize revenue, while ensuring requests are completed within turnaround times and guest information stays confidential.

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Kerzer International
Kerzer International
1 day ago

Reservations Coordinator (Cape Town, ZA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide friendly, personalized hotel reservation support for One&Only Cape Town, handling enquiries and requests via phone, email, GDS, third-party websites, agents, and the public. Accurately manage reservations in the PMS, maintain guest preferences, process amendments/cancellations, and follow up on no-shows. Upsell rooms, facilities, activities, packages, and offers to maximize revenue, while ensuring requests are completed within turnaround times and guest information stays confidential.
Location: Cape Town
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Handle reservations and enquiries via telephone, email, GDS, third-party websites, agents, tour operators, and the general public.
  • •Manage reservations accurately in the PMS, including maintaining guest preferences and processing cancellations and amendments.
  • •Follow up on no-shows and early departures, check daily arrivals, and reconfirm arrangements with accurate information shared to Front Desk and relevant departments.
  • •Provide confidential, personalized guest service while anticipating needs and managing special requests and complaints.
  • •Promote and upsell rooms, facilities, activities, packages, and special offers to maximize hotel revenue.

Key Requirements

  • •At least 2 years’ experience in a similar reservations role.
  • •Computer literate with experience using a PMS system.
  • •Strong attention to detail and the ability to work efficiently in a fast-paced environment.
  • •Excellent communication and customer-service skills, including a friendly, personalized approach to guests.
  • •Ability to prioritize and work under pressure while handling special requests and resolving complaints.
Experience:2+ yearsHospitalityHotel reservations
Skills:Attention to detailCommunicationCustomer serviceOrganizationWork well under pressure
Tech Stack:PMSGDSTelephoneEmail

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn