Atmos Energy

1 month ago

IT Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide end-user and field IT support by logging, troubleshooting, and resolving incidents and service requests, including hardware and software issues. Help manage computer image/configurations and support software delivery using software management tools while maintaining security and encryption. Coordinate hardware/software upgrades, vendor implementation, and IT asset inventory, and provide training for desktop, laptop, and tablet functionality across corporate and field offices.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Order and manage IT hardware for employees, including laptops, desktops, VDI-related equipment, printers, and network components.
•Identify and support computer image and configuration requirements to improve productivity and reliability.
•Provide project management support for software/hardware upgrades and enhancements.
•Troubleshoot and resolve incidents and requests, escalating as needed until resolution.
•Establish wireless communications for field users and support telecom equipment and asset inventory maintenance.

Travel: Low travel

Key Requirements

•Bachelor's degree in IT and two years of related experience, or a high school diploma/GED and four years of related experience.
•Valid driver's license.
•Ability to log, troubleshoot, update, and follow through on incidents and requests until final resolution.
•Experience supporting and maintaining desktop, laptop, tablet, and enterprise software/hardware to maintain availability.
•Ability to communicate with internal and/or external customers to explain technical concepts.

Experience:2-4 years

Education:Bachelor's in IT

Skills:CommunicationProject managementTrainingLiaison workProblem-solving

Licenses:Driver's license

Tech Stack:LaptopsDesktopsMDTsVDIPrintersMobile mounting equipmentModemsAntennasNetwork equipmentWireless communicationsWMRHandheld devicesSoftware management toolsSecurity softwareEncryption softwarePhone systemsPatch panel facilitiesTablets

Company Brief

Atmos Energy

Industry: Utilities

Website

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Atmos Energy

1 month ago

IT Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Order and manage IT hardware for employees, including laptops, desktops, VDI-related equipment, printers, and network components.
•Identify and support computer image and configuration requirements to improve productivity and reliability.
•Provide project management support for software/hardware upgrades and enhancements.
•Troubleshoot and resolve incidents and requests, escalating as needed until resolution.
•Establish wireless communications for field users and support telecom equipment and asset inventory maintenance.

Travel: Low travel

Key Requirements

•Bachelor's degree in IT and two years of related experience, or a high school diploma/GED and four years of related experience.
•Valid driver's license.
•Ability to log, troubleshoot, update, and follow through on incidents and requests until final resolution.
•Experience supporting and maintaining desktop, laptop, tablet, and enterprise software/hardware to maintain availability.
•Ability to communicate with internal and/or external customers to explain technical concepts.

Experience:2-4 years

Education:Bachelor's in IT

Skills:CommunicationProject managementTrainingLiaison workProblem-solving

Licenses:Driver's license

Company Brief

Atmos Energy

Industry: Utilities

Website