Customer Service Advisor - Weekends FTC

Davies
United Kingdom
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Attention to detail","Self-motivation","Customer handling"]

Handle inbound calls from home emergency insurance customers, supporting them from first notification through claim resolution. Validate policyholders, diagnose issues, and deploy appropriate trade contractors while keeping customers informed. Take excess policy payments, arrange boiler services, and negotiate with contractors. Work in a friendly call-centre environment to targets and KPIs, using empathy and strong attention to detail. Weekend part-time FTC with training provided.

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FursaFursa
Davies
Davies
4 days ago

Customer Service Advisor - Weekends FTC

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Handle inbound calls from home emergency insurance customers, supporting them from first notification through claim resolution. Validate policyholders, diagnose issues, and deploy appropriate trade contractors while keeping customers informed. Take excess policy payments, arrange boiler services, and negotiate with contractors. Work in a friendly call-centre environment to targets and KPIs, using empathy and strong attention to detail. Weekend part-time FTC with training provided.
Location: United Kingdom
Workplace: Onsite
Employment Type: Contract · 3 months
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to inbound calls from home emergency insurance customers
  • •Work to targets and KPIs in a call centre environment
  • •Support customers throughout the claims journey from initial notification to resolution
  • •Validate policyholders, diagnose issues, and deploy appropriate trade contractors while keeping customers informed
  • •Take excess policy payments, arrange boiler services, and negotiate with contractors

Pay and Benefits

Perks:PensionLife AssuranceEapHolidayDentalLease CarFlexible Working

Key Requirements

  • •Experience in First Notification of Loss (FNOL) for an insurer or claims handler is an advantage
  • •Previous contact centre experience is an asset
  • •Excellent telephone manner with strong customer service skills and the ability to think on your feet
  • •Strong attention to detail and self-motivated, engaged working style
  • •PC literate with excellent administrative skills
Experience:InsuranceClaimsContact centre
Skills:CommunicationEmpathyAttention to detailSelf-motivationCustomer handling

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
Glassdoor
Glassdoor: 3.8
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