Senior Product Success Manager - Sustainability

Workiva
Sydney, Singapore
Workplace: OnsiteFull timeFunction: Environmental & SustainabilityExperience: 6+ yearsSkills: ["Client-facing communication","Data-driven analytical thinking","Execution","Project management","Simplifying complex concepts"]

Drive product adoption and growth for Workiva’s Sustainability solutions by leading onboarding and feature adoption for mid-market and enterprise customers. Work directly with customers to map organizational structures and Scope 1, 2, and 3 emission boundaries into the platform, define success metrics, and prevent churn using usage and health signals. Partner with Product, Engineering, and Solution Architects to advocate for improvements and translate regulatory changes into actionable guidance.

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FursaFursa
Workiva
Workiva
4 hours ago

Senior Product Success Manager - Sustainability

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Last checked: 4 hours agoStatus: Live

Job Summary

Drive product adoption and growth for Workiva’s Sustainability solutions by leading onboarding and feature adoption for mid-market and enterprise customers. Work directly with customers to map organizational structures and Scope 1, 2, and 3 emission boundaries into the platform, define success metrics, and prevent churn using usage and health signals. Partner with Product, Engineering, and Solution Architects to advocate for improvements and translate regulatory changes into actionable guidance.
Location: Sydney, Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Environmental & Sustainability
Seniority: Manager level

Key Responsibilities

  • •Lead end-to-end onboarding and feature adoption for mid-market and enterprise clients managing carbon accounting and sustainability metrics.
  • •Guide customers in mapping organizational structures, facility data, and Scope 1, 2, and 3 emission boundaries into the platform.
  • •Define and measure key value indicators (KVIs) with sustainability leads, CFOs, and ESG compliance teams.
  • •Serve as a subject matter expert on carbon reporting standards to support emission factor selection and audit-ready reporting.
  • •Monitor usage patterns, renewal likelihood, and platform health scores to proactively prevent churn and run Quarterly Business Reviews.
Travel: Low travel

Key Requirements

  • •6+ years of experience in Customer Success, Product Advisory, or Implementation Management within B2B SaaS, including 4+ years focused on ESG, carbon accounting, or environmental sustainability software.
  • •Deep familiarity with carbon accounting standards, including GHG Protocol (Scope 1, 2, and 3) and regulatory frameworks such as CSRD, CDP, GRI, or ISSB.
  • •Exceptional client-facing communication skills with corporate sustainability officers, auditors, and technical leads.
  • •Ability to simplify complex regulatory concepts into intuitive user workflows.
Experience:6+ yearsB2B SaaSESGCarbon accountingEnvironmental sustainability
Skills:Client-facing communicationData-driven analytical thinkingExecutionProject managementSimplifying complex concepts
Certifications:Carbon AccountingISO 14064GHG Protocol
Tech Stack:Workiva platformGHG ProtocolCSRDCDPGRIISSBSAPSalesforce ESG CloudNetSuite

Company Brief

Workiva
Provides a cloud-based platform for connected reporting, compliance, and financial data collaboration. Workiva streamlines SEC reporting, ESG disclosures, and enterprise risk and compliance workflows for large organizations across industries.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ames, United States
Founded: 2008
WebsiteLinkedIn