Senior Technical Service Technologist, East Africa

Ingredion
Nairobi
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Customer-focused communication","Leadership","Problem-solving","Safety-minded leadership","Collaboration"]

Lead technical customer relationships for key accounts across East Africa, driving innovation through ingredient application, formulation, and food process expertise. Own and expand the Nairobi Idea Lab, including local formulation and pilot plant capabilities, while ensuring product quality, food safety, hygiene, and regulatory compliance. Plan complex application trials focused on dairy and savory, diagnose technical challenges, and collaborate with commercial teams, distributors, suppliers, and partners to deliver growth opportunities.

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Ingredion
Ingredion
35 minutes ago

Senior Technical Service Technologist, East Africa

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Last checked: 35 minutes agoStatus: Live

Job Summary

Lead technical customer relationships for key accounts across East Africa, driving innovation through ingredient application, formulation, and food process expertise. Own and expand the Nairobi Idea Lab, including local formulation and pilot plant capabilities, while ensuring product quality, food safety, hygiene, and regulatory compliance. Plan complex application trials focused on dairy and savory, diagnose technical challenges, and collaborate with commercial teams, distributors, suppliers, and partners to deliver growth opportunities.
Location: Nairobi
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Act as the lead technical contact for assigned customers and key accounts, building trusted relationships and providing expertise across innovation, troubleshooting, cost optimization, and new business development.
  • •Lead and further develop the Nairobi Idea Lab, expanding local formulation and pilot plant capabilities while ensuring product quality, food safety, hygiene, regulatory compliance, and effective operations.
  • •Lead, coach, and develop the local Technical Service team, setting priorities, building capability, and aligning resources with business objectives.
  • •Plan and execute complex application trials involving formulation, process development, and optimization, with a primary focus on dairy and savory applications.
  • •Evaluate customer formulations, ingredients, equipment, and manufacturing processes to diagnose technical challenges and recommend practical, science-based solutions.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceLearning BudgetMeal Allowance

Key Requirements

  • •Degree or equivalent qualification in Food Technology, Food Engineering, Food Science, or a related discipline.
  • •Several years of experience at Senior Technologist level in Technical Service, product development, or food applications within the food industry or specialty food ingredients sector.
  • •Strong technical knowledge of dairy or savory applications, including ingredient functionality, formulation systems, food processing, and relevant equipment.
  • •Proven track record delivering successful innovation projects and providing technical support directly to food-industry customers, ideally in a multinational environment.
  • •Experience leading people, laboratory activities, or technical workstreams, with willingness to travel regularly to customers and partners across East Africa, including travel outside Kenya.
Experience:Food industrySpecialty food ingredientsMultinational environment
Education:
Skills:Customer-focused communicationLeadershipProblem-solvingSafety-minded leadershipCollaboration

Company Brief

Ingredion
Ingredion is a global ingredient solutions company that develops and supplies sweeteners, starches, texturizers, and plant-based ingredients for food, beverage, industrial, and animal nutrition markets.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Westchester, United States
Founded: 1906
WebsiteLinkedIn