Staff Machine Learning Scientist

Zendesk
Tallinn, Krakow
Workplace: HybridFull timeFunction: Data Science & Machine LearningSkills: ["Communication","Independence","Planning","Time management"]

Develop and implement machine learning models and algorithms that power AI-driven customer service features. Prototype generative-model solutions to automate repetitive work and solve real customer problems, including work with information retrieval, prompt engineering, and LLMs. Stay current on ML/AI advancements, improve the quality and robustness of Zendesk AI capabilities, and collaborate closely with engineers, product, and UX teams. Mentor junior colleagues and help drive scalable, production-ready ML systems.

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FursaFursa
Zendesk
Zendesk
2 days ago

Staff Machine Learning Scientist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Develop and implement machine learning models and algorithms that power AI-driven customer service features. Prototype generative-model solutions to automate repetitive work and solve real customer problems, including work with information retrieval, prompt engineering, and LLMs. Stay current on ML/AI advancements, improve the quality and robustness of Zendesk AI capabilities, and collaborate closely with engineers, product, and UX teams. Mentor junior colleagues and help drive scalable, production-ready ML systems.
Location: Tallinn, Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Design, develop, and implement machine learning models and algorithms for AI customer service features.
  • •Propose and prototype new features using generative models to solve customer problems in novel ways.
  • •Keep up with the latest ML/AI advancements and apply best practices to improve existing systems.
  • •Collaborate with ML engineers and work with product and UX teams to deliver innovations.
  • •Mentor junior colleagues and improve the quality and robustness of Zendesk AI capabilities.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Proficient Python skills with good code hygiene.
  • •Strong understanding of statistical analysis, data mining, and predictive modeling techniques.
  • •Experience building production ML features using supervised or unsupervised models; LLM-based features are a plus.
  • •Track record of building models that are live in production.
  • •Strong written and verbal communication skills, including explaining technical concepts to nontechnical audiences.
Education:
Skills:CommunicationIndependencePlanningTime management
Tech Stack:PythonAWSPandasSpaCyTensorFlowPyTorchOpenAIPaLM2LlamaPostgreSQLAuroraRESTMicroservicesDatadog

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
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