Customer Experience Associate

Qureos
New York
Workplace: OnsiteFull timeUSD 250 - 500 dailyFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal skills","Organizational skills","Problem-solving","Empathy"]

Serve as the primary point of contact for clients throughout the full project lifecycle in the construction industry. Respond to enquiries, provide timely updates on milestones and delays, and manage expectations while resolving issues. Coordinate between clients and internal teams (project managers and contractors), collect and analyze client feedback for continuous improvement, and maintain detailed records and client-facing documentation and meeting coordination.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qureos
Qureos
2 days ago

Customer Experience Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for clients throughout the full project lifecycle in the construction industry. Respond to enquiries, provide timely updates on milestones and delays, and manage expectations while resolving issues. Coordinate between clients and internal teams (project managers and contractors), collect and analyze client feedback for continuous improvement, and maintain detailed records and client-facing documentation and meeting coordination.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as the main point of contact for all client enquiries with timely, professional responses.
  • •Proactively communicate project updates, milestones, and potential delays to clients.
  • •Manage client expectations and resolve issues efficiently.
  • •Liaise between clients and internal teams to ensure client requirements are understood and met.
  • •Gather, analyze, and report client feedback; maintain accurate interaction records and help prepare client-facing materials.

Pay and Benefits

Salary: USD 250 - 500 daily

Key Requirements

  • •Proven experience in a customer service, client relations, or account management role.
  • •Exceptional verbal and written communication skills with strong attention to detail.
  • •Strong interpersonal skills to build and maintain lasting client relationships.
  • •Excellent organisational and problem-solving capabilities, with the ability to manage multiple priorities.
  • •Proficiency in the Microsoft Office Suite; CRM experience is a plus.
Experience:ConstructionEngineeringReal estateCustomer service
Skills:CommunicationInterpersonal skillsOrganizational skillsProblem-solvingEmpathy
Tech Stack:Microsoft OfficeCRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn