Compass

2 weeks ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the first point of contact for agents joining Compass, providing 1:1 support, training on tools and programs, and troubleshooting technology and office-related issues. Manage the office experience—welcoming guests, coordinating events, supporting marketing requests, maintaining supplies, and escalating facilities needs. Partner with onboarding and collaborate across teams to champion agent feedback and support office openings and expansion initiatives.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Provide first-line support for agents via phone, email, and in-person meetings; resolve issues and answer questions.
•Deliver basic marketing support using templates (e.g., listing presentations and postcards) and coordinate with marketing specialists.
•Troubleshoot technology/device and conference room hardware issues, and support users with enterprise systems.
•Manage the office experience: welcome guests, facilitate in-office event setup, manage mail distribution, maintain supply inventory, and escalate facilities issues.
•Provide onboarding/training support and partner with the National Onboarding team while supporting ongoing office openings and initiatives.

Pay and Benefits

Salary: USD 26 - 30 hourly

Perks:Paid LeaveHealth InsuranceDentalVision401kParental LeaveLife InsuranceDisability InsurancePet InsuranceCommuter Benefits

Key Requirements

•2-3 years of experience in customer service, hospitality, or operations.
•Previous real estate experience is a plus.
•Ability to establish credibility with agent decision-makers and influencers.
•Strong listening, communication, and interpersonal skills with empathy for customer pain points.
•Ability to work in the office during standard operating hours and lift up to 25 lbs.

Skills:CommunicationCustomer focusProblem-solvingEmpathyOrganization

Languages:English

Company Brief

Compass

A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Compass

2 weeks ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Provide first-line support for agents via phone, email, and in-person meetings; resolve issues and answer questions.
•Deliver basic marketing support using templates (e.g., listing presentations and postcards) and coordinate with marketing specialists.
•Troubleshoot technology/device and conference room hardware issues, and support users with enterprise systems.
•Manage the office experience: welcome guests, facilitate in-office event setup, manage mail distribution, maintain supply inventory, and escalate facilities issues.
•Provide onboarding/training support and partner with the National Onboarding team while supporting ongoing office openings and initiatives.

Pay and Benefits

Salary: USD 26 - 30 hourly

Perks:Paid LeaveHealth InsuranceDentalVision401kParental LeaveLife InsuranceDisability InsurancePet InsuranceCommuter Benefits

Key Requirements

•2-3 years of experience in customer service, hospitality, or operations.
•Previous real estate experience is a plus.
•Ability to establish credibility with agent decision-makers and influencers.
•Strong listening, communication, and interpersonal skills with empathy for customer pain points.
•Ability to work in the office during standard operating hours and lift up to 25 lbs.

Skills:CommunicationCustomer focusProblem-solvingEmpathyOrganization

Languages:English

Company Brief

Compass

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn