Onboarding Project Manager

Cloudbeds
Thailand
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Experience: 4+ yearsSkills: ["Communication","Stakeholder management","Relationship management","Customer-facing presentation","Problem-solving"]

Lead end-to-end onboarding projects for Cloudbeds mid-market customers, from sales handoff and go-live through adoption and transition to Account Management. Define scope, timelines, milestones, and deliverables; run customer meetings; manage risks and dependencies; and coordinate cross-functional teams across Onboarding, Sales, Product, Support, Professional Services, and Account Management. Track onboarding success metrics to drive value realization, customer confidence, and measurable outcomes.

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FursaFursa
Cloudbeds
Cloudbeds
22 hours ago

Onboarding Project Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Lead end-to-end onboarding projects for Cloudbeds mid-market customers, from sales handoff and go-live through adoption and transition to Account Management. Define scope, timelines, milestones, and deliverables; run customer meetings; manage risks and dependencies; and coordinate cross-functional teams across Onboarding, Sales, Product, Support, Professional Services, and Account Management. Track onboarding success metrics to drive value realization, customer confidence, and measurable outcomes.
Location: Thailand
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Own and manage the end-to-end onboarding lifecycle for mid-market customers from sales handoff through go-live, adoption, and transition to Account Management.
  • •Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations.
  • •Serve as the primary point of contact for onboarding customers, driving clear communication and stakeholder alignment.
  • •Lead onboarding meetings (pre-kickoff, kickoff, check-ins, and go-live milestones) and document action items and next steps.
  • •Identify and manage risks, dependencies, and escalation points; monitor onboarding success metrics and utilization milestones.

Pay and Benefits

Perks:Paid LeaveParental LeaveHome Office

Key Requirements

  • •Fluency in Thai and English at a business-professional level, written and spoken.
  • •Minimum 4 years of experience in hotel operations or hotel management.
  • •At least 2 years of project management experience in a SaaS or customer-facing environment.
  • •Proven ability to manage multiple projects simultaneously with strong attention to detail and organization.
  • •Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment.
Experience:4+ yearsSaaSHospitality
Skills:CommunicationStakeholder managementRelationship managementCustomer-facing presentationProblem-solving
Languages:ThaiEnglish
Tech Stack:SalesforceZendeskSlack

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn