Senior Security MS Engineer - NAC

NTT
Chennai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Active listening","Communication","Planning","Adaptability","Client-focused"]

Serve as a Security Managed Services (L2) engineer ensuring clients’ security infrastructures stay operational. Monitor, triage, and resolve security incidents and requests within SLA using ticketing tools (preferably ServiceNow), manage work queues, and execute approved changes. Assist with escalations and support L1 engineers, collaborate with automation teams to improve and automate routines, and analyze ticket quality and trends to drive continuous improvements.

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FursaFursa
NTT
NTT
3 months ago

Senior Security MS Engineer - NAC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Serve as a Security Managed Services (L2) engineer ensuring clients’ security infrastructures stay operational. Monitor, triage, and resolve security incidents and requests within SLA using ticketing tools (preferably ServiceNow), manage work queues, and execute approved changes. Assist with escalations and support L1 engineers, collaborate with automation teams to improve and automate routines, and analyze ticket quality and trends to drive continuous improvements.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor, identify, investigate, and resolve security incidents and problems to restore service efficiently.
  • •Handle client requests/tickets with technical expertise and resolve within agreed SLA.
  • •Manage work queues, update tickets with resolution actions, and log incidents promptly.
  • •Execute changes responsibly, ensuring proper approvals and documenting risks and mitigation plans.
  • •Collaborate with automation teams, assist L1 escalations with triage/troubleshooting, and support trend analysis to identify automation opportunities.

Key Requirements

  • •Experience in managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
  • •Proficiency in active listening techniques such as paraphrasing and probing to gather details.
  • •Excellent planning skills to anticipate and adapt to changing circumstances.
  • •Strong communication skills and ability to work across different cultures and social groups.
  • •Bachelor's degree (or equivalent) in IT/Computing, or relevant work experience.
Experience:Managed servicesSecurity infrastructureService management
Education:Bachelor's in IT/Computing
Skills:Active listeningCommunicationPlanningAdaptabilityClient-focused
Tech Stack:ServiceNowTicketing toolsAutomationIncident ticketsRequest tickets

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn