Associate Account Manager (Madrid) - Portuguese Speaking

Fresha
Madrid
Workplace: OnsiteFull timeEUR 28,000 - 34,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Presentation","Relationship building","Problem-solving","Proactivity"]

Own a portfolio of salon customers in Southern Europe, building strong relationships and driving platform usage. Meet monetization KPIs while onboarding clients to FreshaPay and helping salons optimize profiles to maximize revenue. Lead consultative, data-informed guidance through video calls, coordinating with Sales, Onboarding, and Product teams to ensure an exceptional customer experience and feed the customer voice into product improvements.

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FursaFursa
Fresha
Fresha
2 days ago

Associate Account Manager (Madrid) - Portuguese Speaking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own a portfolio of salon customers in Southern Europe, building strong relationships and driving platform usage. Meet monetization KPIs while onboarding clients to FreshaPay and helping salons optimize profiles to maximize revenue. Lead consultative, data-informed guidance through video calls, coordinating with Sales, Onboarding, and Product teams to ensure an exceptional customer experience and feed the customer voice into product improvements.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Meet monetization KPIs and educate clients on the value of the Fresha platform.
  • •Introduce, educate, and onboard clients to become active users of FreshaPay.
  • •Help salons optimize their profiles and use Fresha tools to maximize revenue.
  • •Manage a portfolio of clients and provide tailored consultation based on needs and business type.
  • •Ensure outstanding customer experience through video call meetings and coordination with Sales, Onboarding, and Product teams.

Pay and Benefits

Salary: EUR 28,000 - 34,000 annually

Key Requirements

  • •More than 1 year of previous experience as an Account Manager.
  • •Ability to adapt and achieve targets.
  • •Experience using and analyzing data and reports to improve performance.
  • •Ability to present to clients in Portuguese and Spanish (or Italian) via Google Meet, with excellent written and spoken communication.
  • •Naturally proactive, inquisitive, and creative/open-minded for problem-solving and relationship building.
Skills:CommunicationPresentationRelationship buildingProblem-solvingProactivity
Languages:PortugueseSpanishItalianEnglish
Tech Stack:Google Meet

Company Brief

Fresha
Fresha operates a global bookings and business management platform for salons, spas and beauty professionals, offering appointment scheduling, point-of-sale, payments, marketing tools and a consumer marketplace to connect clients with local services.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn