Abnormal AI

3 months ago

Customer Success Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own and improve the systems, data, and processes that support the customer lifecycle across Customer Success Operations. Partner with cross-functional teams to standardize workflows, increase visibility, and reduce friction. Use KPIs and analytics to spot trends and identify opportunities, provide training on tool best practices, and help automate operations with AI-driven workflows so the team scales efficiently in a fast-paced SaaS environment.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Optimize and standardize customer lifecycle processes and workflows to improve customer satisfaction and operational productivity.
•Equip internal teams with the right tools, visibility, systems, and processes to ensure customers achieve success.
•Provide training and support to promote standardized tool usage and best practices.
•Track KPIs, analyze data to identify trends, and share insights on opportunities and risks.
•Work cross-functionally to address and resolve operational challenges effectively.

Pay and Benefits

Salary: USD 107,100 - 154,000 annually

Equity and Bonus:Equity

Key Requirements

•5+ years of experience in Customer Operations supporting a Customer Success team at a SaaS company.
•Expertise with Salesforce Suite (CRM, Customer 360, Service Cloud, Communities).
•Advanced analytics skills with tools such as Google Sheets/Excel, Sigma, Databricks, and Tableau; able to deliver actionable insights.
•Deep knowledge of Customer Success tools (e.g., Gainsight) and experience with tools like Gong, Pendo, TaskRay, Smartsheet, and Asana.
•Hands-on experience building AI-powered workflows (e.g., Glean agents, Claude skills) and experience building customer health score models.

Experience:5+ yearsSaaSCustomer successCustomer operations

Skills:CommunicationInterpersonal skillsProblem-solvingProactive mindsetDetail orientation

Languages:English

Tech Stack:SalesforceSalesforce CRMCustomer 360Service CloudSalesforce CommunitiesGoogle SheetsExcelSigmaDatabricksTableauGainsightGongPendoTaskRaySmartsheetAsanaGleanClaude

Company Brief

Abnormal AI

Website

Loading job details...

Preparing the role view and application actions.

Abnormal AI

3 months ago

Customer Success Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Optimize and standardize customer lifecycle processes and workflows to improve customer satisfaction and operational productivity.
•Equip internal teams with the right tools, visibility, systems, and processes to ensure customers achieve success.
•Provide training and support to promote standardized tool usage and best practices.
•Track KPIs, analyze data to identify trends, and share insights on opportunities and risks.
•Work cross-functionally to address and resolve operational challenges effectively.

Pay and Benefits

Salary: USD 107,100 - 154,000 annually

Equity and Bonus:Equity

Key Requirements

•5+ years of experience in Customer Operations supporting a Customer Success team at a SaaS company.
•Expertise with Salesforce Suite (CRM, Customer 360, Service Cloud, Communities).
•Advanced analytics skills with tools such as Google Sheets/Excel, Sigma, Databricks, and Tableau; able to deliver actionable insights.
•Deep knowledge of Customer Success tools (e.g., Gainsight) and experience with tools like Gong, Pendo, TaskRay, Smartsheet, and Asana.
•Hands-on experience building AI-powered workflows (e.g., Glean agents, Claude skills) and experience building customer health score models.

Experience:5+ yearsSaaSCustomer successCustomer operations

Skills:CommunicationInterpersonal skillsProblem-solvingProactive mindsetDetail orientation

Languages:English

Tech Stack:SalesforceSalesforce CRMCustomer 360Service CloudSalesforce CommunitiesGoogle SheetsExcelSigmaDatabricksTableauGainsightGongPendoTaskRaySmartsheetAsanaGleanClaude

Company Brief

Abnormal AI

Website