Dynamics 365 CRM / Associate Director, Solution Architecture

HSBC
Pune
Workplace: OnsiteFull timeFunction: Architecture & Urban PlanningSkills: ["Stakeholder communication","Problem-solving","Driving architecture decisions"]

Define end-to-end solution architecture for Dynamics 365 CRM, leading architecture ownership across microservices, integrations, and AI-enabled capabilities. Own engineering delivery assurance through HLD/LLD, API contracts, CI/CD readiness, and production quality. Build secure integration patterns across CRM, legacy systems, and vendors. Design enterprise AI solutions with Azure OpenAI (and GCP Vertex AI), including RAG and evaluation frameworks, while driving monitoring, observability, incident management, and roadmap decisions.

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FursaFursa
HSBC
HSBC
19 hours ago

Dynamics 365 CRM / Associate Director, Solution Architecture

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Define end-to-end solution architecture for Dynamics 365 CRM, leading architecture ownership across microservices, integrations, and AI-enabled capabilities. Own engineering delivery assurance through HLD/LLD, API contracts, CI/CD readiness, and production quality. Build secure integration patterns across CRM, legacy systems, and vendors. Design enterprise AI solutions with Azure OpenAI (and GCP Vertex AI), including RAG and evaluation frameworks, while driving monitoring, observability, incident management, and roadmap decisions.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Architecture & Urban Planning
Seniority: Director level

Key Responsibilities

  • •Define end-to-end solution architecture for CRM platforms, including microservices, integrations, and AI-enabled capabilities.
  • •Lead architecture ownership by producing artefacts such as HLD/LLD, API contracts, and data flow designs.
  • •Own engineering delivery assurance, including coding standards, CI/CD readiness, and production quality.
  • •Lead integration across CRM, legacy systems, and third-party vendors using scalable, secure patterns.
  • •Design and deliver enterprise-grade AI solutions using Azure OpenAI (and GCP Vertex AI where relevant), including AI architecture patterns and evaluation.
  • •Drive operational excellence via monitoring, observability, incident management, and performance optimisation.
  • •Support future-state architecture and cloud/AI roadmap decisions across CRM and integration ecosystems.

Key Requirements

  • •Strong experience in Azure cloud services (Functions, APIM, Service Bus, Application Insights) and integration patterns.
  • •Deep expertise in AI engineering, including Azure OpenAI, RAG design, prompt engineering, and model evaluation.
  • •Proven experience designing CRM integration architectures, including APIs, event-driven patterns, and workflow orchestration.
  • •Strong software engineering background (.NET/Python, microservices, testing, and performance optimisation).
  • •Hands-on experience with CI/CD, infrastructure as code, and DevOps practices.
Skills:Stakeholder communicationProblem-solvingDriving architecture decisions
Tech Stack:Dynamics 365MicroservicesAzureAzure FunctionsAPIMService BusApplication InsightsAzure OpenAIGCP Vertex AIVertex AIRAGPrompt engineeringPrompt orchestrationModel routingEvaluation frameworksAPI contractsHLD/LLDCI/CDInfrastructure as codeDevOps

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn