Customer Service Representative 1 (Portuguese)

Handle inbound customer inquiries via phone, email, SMS, and chat to resolve basic payment and account requests according to service standards. Use client GUI screens, decision trees, and documentation to log and update information, enter data into client systems, and troubleshoot routine cardholder issues. Build familiarity with product policies and escalate unresolved cases to more experienced representatives or technical/service teams while maintaining up-to-date client knowledge.