H/F - Customer Care Centre - Customer Support Engineer (ATA24 - ATA33-4x)

Airbus
France
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Relationship building","Negotiation","Stakeholder management"]

Support Airbus commercial customers worldwide on electrical generation & distribution (ATA24) and exterior lights (ATA33-4x). Serve as the in-service specialist/voice for both customer and internal stakeholders, handling engineering queries, reliability concerns, and AOG (Aircraft On Ground) situations with stand-by duties. Coordinate with the Customer Care Center, communicate fleet issue resolution progress, and represent Airbus in customer meetings, while troubleshooting from urgent cases through long-term fixes.

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FursaFursa
Airbus
Airbus
6 hours ago

H/F - Customer Care Centre - Customer Support Engineer (ATA24 - ATA33-4x)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Support Airbus commercial customers worldwide on electrical generation & distribution (ATA24) and exterior lights (ATA33-4x). Serve as the in-service specialist/voice for both customer and internal stakeholders, handling engineering queries, reliability concerns, and AOG (Aircraft On Ground) situations with stand-by duties. Coordinate with the Customer Care Center, communicate fleet issue resolution progress, and represent Airbus in customer meetings, while troubleshooting from urgent cases through long-term fixes.
Location: France
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support Airbus commercial customers globally, from AOG (Aircraft On Ground) situations and troubleshooting to long-term service fix management for ATA24 and ATA33-4x.
  • •Act as in-service engineer specialist on your ATA chapter and answer ATA24/ATA33-4x engineering queries for Airbus commercial programs.
  • •Manage AOG situations and coordinate corresponding stand-by duty with the Airbus Customer Care Center (CCC).
  • •Identify reliability drops by capitalizing on technical concerns and handle customers communications on resolution progress.
  • •Represent Airbus in face-to-face customer meetings to address and manage in-service issues while acting as the voice of Airbus and the voice of the customer internally and among suppliers.
Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceLearning Budget

Key Requirements

  • •Aeronautic and/or electrical engineering degree.
  • •5+ years of experience and/or knowledge on aircraft electrical systems for ATA chapters ATA24 and ATA33-4x.
  • •Customer Support Engineer experience is a plus.
  • •Good English negotiation level (oral and written) and good presentation skills (oral and written).
  • •Availability to work staggered hours (about 5–6 weeks/year) and for business trips (1 to 4/year).
Experience:5+ years
Education:Bachelor's in Aeronautic and/or Electrical engineering
Skills:CommunicationPresentationRelationship buildingNegotiationStakeholder management
Languages:English

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn