Customer Engineer

Reltio
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Independent judgment","Problem-solving","Knowledge sharing","Communication"]

Provide expert, customer-facing technical support for complex enterprise issues, including configuration, workflow compilation, integration troubleshooting, and debugging. Resolve customer problem tickets through research, reproduction, and independent judgment while delivering high-quality engineering assistance that improves customer satisfaction. Act as a subject matter expert across product features, monitor tenant-level alerting, participate in rapid response and 24/7 on-call rotations, and feed improvement ideas back to engineering and product.

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FursaFursa
Reltio
Reltio
6 days ago

Customer Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide expert, customer-facing technical support for complex enterprise issues, including configuration, workflow compilation, integration troubleshooting, and debugging. Resolve customer problem tickets through research, reproduction, and independent judgment while delivering high-quality engineering assistance that improves customer satisfaction. Act as a subject matter expert across product features, monitor tenant-level alerting, participate in rapid response and 24/7 on-call rotations, and feed improvement ideas back to engineering and product.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle complex customer technical problems including technical configuration, workflow compilation, lambda code debugging, and integration/JSON issues.
  • •Resolve customer technical issues through research, reproduction, and troubleshooting aligned to organizational goals.
  • •Provide alternate solutions using independent judgment to drive prompt issue resolution and high customer satisfaction.
  • •Act as a subject matter expert across product features; monitor tenant-level alerting tools and participate in escalation-prevention communications.
  • •Participate in 24/7 on-call/rapid response, attend client meetings to diagnose issues, author technical documents, and share product/service enhancement input with engineering and product teams.

Key Requirements

  • •Bachelor's degree in Computer Science (or equivalent field of study).
  • •3+ years of experience with on-premise or cloud MDM solutions.
  • •3+ years supporting enterprise products in SaaS in a customer-facing role.
  • •3+ years working with Public Clouds (AWS/GCP/Azure) and their services, plus REST APIs and integration tools.
  • •Hands-on programming experience (Python, Java) and experience with RESTful API development/debugging (e.g., Postman) and web UI development with JavaScript frameworks.
Experience:3+ yearsSaaSMDMEnterprise softwarePublic cloudBig data
Education:Bachelor's in Computer Science
Skills:Independent judgmentProblem-solvingKnowledge sharingCommunication
Languages:English
Tech Stack:AWSGCPAzureREST APIsPostmanPythonJavaJavaScriptNoSQLCassandraElastic SearchDynamoDBRESTful APIMDMJSONLambda

Company Brief

Reltio
Provides cloud-based master data management and data unification software that helps enterprises create trusted, real-time views of customers, products, and other core business entities across systems.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Redwood City, United States
Founded: 2011
WebsiteLinkedIn