Shaw: Hiring Consultant - Customer Service

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","Customer service"]

Join Sutherland as a Customer Service Consultant supporting high-volume inbound calls to assist consumers with product inquiries, payments, and account maintenance. You will be the primary point of contact, respond to questions, and may be encouraged to upsell. The role emphasizes strong verbal and written communication, CRM usage, and multi-tasking across multiple applications in a fast-paced environment.

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Sutherland
Sutherland
2 years ago

Shaw: Hiring Consultant - Customer Service

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Join Sutherland as a Customer Service Consultant supporting high-volume inbound calls to assist consumers with product inquiries, payments, and account maintenance. You will be the primary point of contact, respond to questions, and may be encouraged to upsell. The role emphasizes strong verbal and written communication, CRM usage, and multi-tasking across multiple applications in a fast-paced environment.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
  • •Respond to inquiries about products and services, processing payments, or performing general account maintenance.
  • •Upselling customers to new products or services may be encouraged.

Key Requirements

  • •High school diploma or GED
  • •Demonstrated ability to perform at a high level to support our high volume of inbound calls
  • •Excellent verbal and written communication skills; proficient reading skills required
  • •Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • •Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Experience:Telecommunications
Education:High School
Skills:CommunicationMultitaskingCustomer service
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookExcelWord

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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