Market Manager - Queens

Discover Financial
United States
Workplace: OnsiteFull timeUSD 112,100 - 126,000 annuallyFunction: Business OperationsExperience: 2+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Mentorship","Problem-solving","Community engagement"]

Lead a retail banking market across 1–3 branches, coaching Branch Ambassadors to deliver “Every Customer, Every Time” experiences. Drive performance through real-time behavioral coaching, handle complex customer escalations, and ensure branches maintain high standards and operational excellence. Stay digitally savvy to help customers navigate mobile and online banking, support community initiatives, and continuously improve based on customer feedback and insights.

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Discover Financial
Discover Financial
1 day ago

Market Manager - Queens

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead a retail banking market across 1–3 branches, coaching Branch Ambassadors to deliver “Every Customer, Every Time” experiences. Drive performance through real-time behavioral coaching, handle complex customer escalations, and ensure branches maintain high standards and operational excellence. Stay digitally savvy to help customers navigate mobile and online banking, support community initiatives, and continuously improve based on customer feedback and insights.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Coach Branch Ambassadors to deliver an exceptional guest experience and measure success through the depth and quality of customer interactions.
  • •Lead through real-time behavioral coaching, empowering team members to operate independently and drive strong team performance across locations.
  • •Handle complex customer escalations and collaborate with partners and internal teams to ensure a seamless, high-tier experience.
  • •Manage an average of 1–3 branches with an owner’s mindset—driving operational excellence, managing talent and resources, and using customer feedback to drive continuous improvement.
  • •Support digital innovation by coaching how to navigate mobile and online banking experiences, and champion community impact through approved local initiatives.

Pay and Benefits

Salary: USD 112,100 - 126,000 annually
Perks:Health InsuranceDentalVisionPaid LeavePaid Parental401kLife InsuranceDisability InsuranceEducation AssistanceElder Care

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 2 years of retail, sales, or banking experience.
  • •At least 1 year of people management or 1 year of supervisory experience.
  • •Preferred: Bachelor’s degree.
  • •Preferred: 4+ years of customer, retail, or financial services experience and 2+ years of people management experience.
Experience:2+ yearsRetailSalesBankingFinancial services
Education:Bachelor's
Skills:LeadershipCoachingMentorshipProblem-solvingCommunity engagement
Tech Stack:Mobile bankingOnline bankingAIGEMS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn