9 hours ago

Sr. Principal Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own the success of Atlassian’s largest, most complex strategic customers by building executive-level trusted relationships and driving measurable outcomes. Lead Customer Success Plans with regular QBRs and strategic check-ins to accelerate adoption, retention, and expansion. Guide complex implementations and transformations across multiple stakeholders, advise on AI and digital transformation, mitigate risks, and advocate for product and customer experience improvements.

Location: Paris

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build and maintain trusted relationships with C-suite and senior executives to position Atlassian as a strategic partner for digital and AI transformation.
•Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion.
•Develop and execute Customer Success Plans (CSPs) aligned to customer business goals, including regular check-ins and QBRs to drive adoption, retention, and expansion.
•Lead complex implementation and transformation initiatives involving multiple partners and stakeholders.
•Advise customers on leveraging Atlassian AI and emerging technologies and participate in AI consumption and usage-based pricing model discussions.

Pay and Benefits

Perks:Volunteer Days

Key Requirements

•10+ years in Customer Success, account management, consulting, or enterprise transformation, managing the largest, most complex strategic customers.
•Executive presence and experience delivering solutions at SVP/C-level for Fortune 500/global enterprise customers.
•Proven success leading transformational initiatives that drive measurable customer outcomes such as adoption, expansion, and retention.
•Experience with AI and digital transformation in enterprise environments.
•Strong understanding of Jira and Confluence, plus proficiency with Customer Success Planning frameworks and tools like Gainsight, Salesforce, and Tableau.

Experience:Enterprise transformationCustomer SuccessFortune 500AIDigital transformation

Skills:Problem-solvingCommunicationStakeholder managementExecutive engagementTrusted advisor

Certifications:ITSM

Tech Stack:JiraConfluenceGainsightSalesforceTableauMEDDPICCITSMAI

Company Brief

Atlassian

Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2002

Glassdoor: 3.1

Website LinkedIn Glassdoor

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Atlassian

9 hours ago

Sr. Principal Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build and maintain trusted relationships with C-suite and senior executives to position Atlassian as a strategic partner for digital and AI transformation.
•Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion.
•Develop and execute Customer Success Plans (CSPs) aligned to customer business goals, including regular check-ins and QBRs to drive adoption, retention, and expansion.
•Lead complex implementation and transformation initiatives involving multiple partners and stakeholders.
•Advise customers on leveraging Atlassian AI and emerging technologies and participate in AI consumption and usage-based pricing model discussions.

Pay and Benefits

Perks:Volunteer Days

Key Requirements

•10+ years in Customer Success, account management, consulting, or enterprise transformation, managing the largest, most complex strategic customers.
•Executive presence and experience delivering solutions at SVP/C-level for Fortune 500/global enterprise customers.
•Proven success leading transformational initiatives that drive measurable customer outcomes such as adoption, expansion, and retention.
•Experience with AI and digital transformation in enterprise environments.
•Strong understanding of Jira and Confluence, plus proficiency with Customer Success Planning frameworks and tools like Gainsight, Salesforce, and Tableau.

Experience:Enterprise transformationCustomer SuccessFortune 500AIDigital transformation

Skills:Problem-solvingCommunicationStakeholder managementExecutive engagementTrusted advisor

Certifications:ITSM

Tech Stack:JiraConfluenceGainsightSalesforceTableauMEDDPICCITSMAI

Company Brief

Atlassian

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2002

Glassdoor: 3.1

Website LinkedIn Glassdoor