Adoption Strategist - APAC

ElevenLabs
Singapore
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Analytical thinking","Systems thinking","Cross-functional collaboration","Data-driven strategy","Automation mindset"]

Design and run scalable adoption and enablement programs that move corporate and mid-market customers to time-to-value and expansion. Build onboarding tracks, lifecycle campaigns, workshops, and adoption playbooks across ElevenLabs’ platforms (with a focus on ElevenAgents and ElevenCreative). Audit prompts and configurations, track adoption metrics with RevOps, and partner with Account Management and CX to deliver regional webinars and live enablement at high-volume scale.

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ElevenLabs
ElevenLabs
1 day ago

Adoption Strategist - APAC

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Last checked: 10 hours agoStatus: Live

Job Summary

Design and run scalable adoption and enablement programs that move corporate and mid-market customers to time-to-value and expansion. Build onboarding tracks, lifecycle campaigns, workshops, and adoption playbooks across ElevenLabs’ platforms (with a focus on ElevenAgents and ElevenCreative). Audit prompts and configurations, track adoption metrics with RevOps, and partner with Account Management and CX to deliver regional webinars and live enablement at high-volume scale.
Location: Singapore
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Design and deliver scalable enablement and activation programs that drive customers to time-to-value
  • •Develop deep product expertise across ElevenLabs platforms, especially ElevenAgents and ElevenCreative
  • •Audit customer agent prompts, configurations, and feature setup to identify gaps and share recommendations
  • •Track and drive leading/lagging adoption metrics by partnering with Revenue Operations on reporting and strategies
  • •Partner with Account Management and CX to run targeted adoption campaigns, including regional live workshops and webinars

Pay and Benefits

Perks:Learning BudgetTravel AllowanceCoworking Stipend

Key Requirements

  • •6+ years building adoption, enablement, and digital CS programs for enterprise or technical companies with a large, low-touch book
  • •Experience with voice AI, TTS, conversational AI, or developer-facing products
  • •A track record of building adoption-focused programs from the ground up (onboarding tracks, scaled adoption playbooks, self-serve content)
  • •Systems-thinking mindset with experience automating workflows using AI tools
  • •Strong analytical capability: identify trends, close gaps, and develop data-driven adoption strategies with cross-functional partners
Experience:AIVoice AITTSConversational AIEnterprise growthCustomer enablement
Skills:Analytical thinkingSystems thinkingCross-functional collaborationData-driven strategyAutomation mindset
Languages:EnglishMandarin
Tech Stack:ElevenAgentsElevenCreativeElevenAPIVoice AITTSConversational AIAI toolsWorkflowsPromptsConfigurationsAdoption metrics

Company Brief

ElevenLabs
Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2022
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor