Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client relationship skills","Sound judgment","Teamwork leadership","Organizational skills","Time management"]

Serve as a trusted, in-branch resource for clients, resolving complex servicing issues and troubleshooting teller line problems. Coach and support tellers to ensure accurate, compliant cash handling and efficient operations, including scheduling and daily huddles/debriefs. Listen for financial wellness opportunities, educate clients on available banking access channels, and transition customers to bankers for deeper conversations. Support onboarding and uphold Key’s policies, security, and audit controls.

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FursaFursa
KeyCorp
KeyCorp
3 days ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a trusted, in-branch resource for clients, resolving complex servicing issues and troubleshooting teller line problems. Coach and support tellers to ensure accurate, compliant cash handling and efficient operations, including scheduling and daily huddles/debriefs. Listen for financial wellness opportunities, educate clients on available banking access channels, and transition customers to bankers for deeper conversations. Support onboarding and uphold Key’s policies, security, and audit controls.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Coach and ensure efficient, accurate performance of teller functions in an in-person branch setting.
  • •Act as a resource to identify and resolve more complex client servicing issues.
  • •Listen for financial wellness opportunities and transition clients to a banker for deeper conversations.
  • •Manage day-to-day teller line duties, including scheduling, coaching, and oversight of operational standards.
  • •Support compliance by following banking regulations/security/audit controls, balancing cash drawers, and participating in huddles/debriefs.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High School Diploma, GED, or equivalent business experience (required).
  • •3+ years of demonstrated superior client relationship skills (required).
  • •3+ years of experienced cash handling (required).
  • •Working knowledge of PC with Windows-based applications and a calculator (required).
  • •Demonstrated ability to lead, motivate, foster teamwork, and manage multiple tasks organizationally (required).
Experience:3+ yearsBankingRetailCustomer service
Education:High School
Skills:Client relationship skillsSound judgmentTeamwork leadershipOrganizational skillsTime management
Certifications:Notary License
Tech Stack:WindowsPCCalculator

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn