Commerce - Account Manager (Fashion/ Beauty/ Home&Living/ Electronics)

TikTok
São Paulo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Interpersonal skills","Communication","Negotiation","Analytical thinking","Logical thinking","Customer service orientation","Collaboration","Data-driven decision-making"]

Own relationships with top Brazilian commerce partners and help them grow through campaigns, creator capabilities, and new collaboration opportunities across fashion, beauty, home & living, and electronics. Negotiate and secure best deals, monitor partner service quality (cancellation/returns/reviews) to improve conversion and customer satisfaction, and use data to identify pain points and prioritize solutions. Collaborate cross-functionally in a global environment.

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FursaFursa
TikTok
TikTok
1 month ago

Commerce - Account Manager (Fashion/ Beauty/ Home&Living/ Electronics)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own relationships with top Brazilian commerce partners and help them grow through campaigns, creator capabilities, and new collaboration opportunities across fashion, beauty, home & living, and electronics. Negotiate and secure best deals, monitor partner service quality (cancellation/returns/reviews) to improve conversion and customer satisfaction, and use data to identify pain points and prioritize solutions. Collaborate cross-functionally in a global environment.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Acquire and manage Brazilian top business partners to kick off business across selected categories.
  • •Build and maintain partner relationships, negotiating and securing best deals based on campaigns.
  • •Help partners expand exposure by leveraging creators’ capabilities or building their own.
  • •Discover new collaborative opportunities aligned with partners’ short- and long-term plans.
  • •Maintain service quality provided by partners (e.g., cancellation/return rate and reviews) and use data to identify pain points and prioritize solutions.

Key Requirements

  • •3+ years of relevant working experience.
  • •Customer service orientation with experience in client-facing, relationship-based roles.
  • •Strong interpersonal skills plus excellent communication, negotiation, logical, and analytical skills.
  • •Fluency in English and Portuguese with strong collaboration skills in a cross-functional global environment.
  • •Preferred: experience in in-category management or partner/agency-side work in Fashion/Beauty/Home&Living/Electronics/Healthcare categories.
Experience:3+ years
Skills:Interpersonal skillsCommunicationNegotiationAnalytical thinkingLogical thinkingCustomer service orientationCollaborationData-driven decision-making
Languages:EnglishPortuguese

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn