RTX

2 days ago

Mobility Operations Specialist (Puerto Rico)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Own enterprise mobility operations for RTX’s users in the US and internationally. Build, test, implement, and maintain mobility process solutions and provide engineering-level fourth support for mobile operations. Manage and administer Mobile Device Management (MDM) environments, support end-user and BU escalations with ServiceNow, and drive documentation improvements (SOPs and system architecture guides). Execute upgrades across on-prem and cloud servers and help consolidate mobile operations processes.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Mid level

Key Responsibilities

•Support end users across the enterprise (US and internationally) for mobile operations.
•Design and develop enterprise mobility operations solutions and support system consolidation with BU Mobile Leads.
•Track and close ticket escalations using MDM tools and help desk workflows.
•Provide support (architecture, administration, maintenance, monitoring, backup/contingency) for multiple MDM technologies and environments.
•Implement upgrades of on-prem and cloud servers and maintain documentation (SOPs and system architecture guides/diagrams).

Pay and Benefits

Perks:Health InsuranceParental LeavePensionLearning BudgetChildcare

Key Requirements

•5+ years of relevant experience (or 3+ years with an advanced degree in a related field).
•Experience working with international teams and end users.
•Experience preparing and delivering written and verbal reports and communications to audiences of varying seniority and technical ability.
•Experience with vendor management and Mobile Device Management (MDM) software.
•Experience with ServiceNow (or related software) and help desk ticketing/customer support tools.

Experience:5+ years

Skills:CollaborationCommunicationProblem-solvingPriority settingSelf-starter

Tech Stack:Mobile Device Management (MDM)ServiceNowWireless service providersActive Directory Federated Services (ADFS)Microsoft Azure Active DirectoryOn premise serversCloud serversHelp desk ticketing

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:None

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX