Mobility Operations Specialist (Puerto Rico)

RTX
United States
Workplace: RemoteFull timeFunction: Data Analytics & Business IntelligenceExperience: 5+ yearsSkills: ["Collaboration","Communication","Problem-solving","Priority setting","Self-starter"]

Own enterprise mobility operations for RTX’s users in the US and internationally. Build, test, implement, and maintain mobility process solutions and provide engineering-level fourth support for mobile operations. Manage and administer Mobile Device Management (MDM) environments, support end-user and BU escalations with ServiceNow, and drive documentation improvements (SOPs and system architecture guides). Execute upgrades across on-prem and cloud servers and help consolidate mobile operations processes.

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FursaFursa
RTX
RTX
1 month ago

Mobility Operations Specialist (Puerto Rico)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 27 days agoStatus: Live

Job Summary

Own enterprise mobility operations for RTX’s users in the US and internationally. Build, test, implement, and maintain mobility process solutions and provide engineering-level fourth support for mobile operations. Manage and administer Mobile Device Management (MDM) environments, support end-user and BU escalations with ServiceNow, and drive documentation improvements (SOPs and system architecture guides). Execute upgrades across on-prem and cloud servers and help consolidate mobile operations processes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Support end users across the enterprise (US and internationally) for mobile operations.
  • •Design and develop enterprise mobility operations solutions and support system consolidation with BU Mobile Leads.
  • •Track and close ticket escalations using MDM tools and help desk workflows.
  • •Provide support (architecture, administration, maintenance, monitoring, backup/contingency) for multiple MDM technologies and environments.
  • •Implement upgrades of on-prem and cloud servers and maintain documentation (SOPs and system architecture guides/diagrams).

Pay and Benefits

Perks:Health InsuranceParental LeavePensionLearning BudgetChildcare

Key Requirements

  • •5+ years of relevant experience (or 3+ years with an advanced degree in a related field).
  • •Experience working with international teams and end users.
  • •Experience preparing and delivering written and verbal reports and communications to audiences of varying seniority and technical ability.
  • •Experience with vendor management and Mobile Device Management (MDM) software.
  • •Experience with ServiceNow (or related software) and help desk ticketing/customer support tools.
Experience:5+ years
Skills:CollaborationCommunicationProblem-solvingPriority settingSelf-starter
Tech Stack:Mobile Device Management (MDM)ServiceNowWireless service providersActive Directory Federated Services (ADFS)Microsoft Azure Active DirectoryOn premise serversCloud serversHelp desk ticketing

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:None

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website