Customer Success Manager (Madrid, ES)

Midis Group
Madrid
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5-7 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Presentation skills"]

Own customer relationships across assigned accounts to drive product adoption, retention, and maximum value from software investments. Act as the first line of support and monitor ongoing implementations to resolve challenges. Deliver personalized onboarding for new products and capabilities, run value program activities, and facilitate customer education. Promote engagement through product communities and company events, while coordinating with product, account, and technical teams.

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Midis Group
Midis Group
2 months ago

Customer Success Manager (Madrid, ES)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own customer relationships across assigned accounts to drive product adoption, retention, and maximum value from software investments. Act as the first line of support and monitor ongoing implementations to resolve challenges. Deliver personalized onboarding for new products and capabilities, run value program activities, and facilitate customer education. Promote engagement through product communities and company events, while coordinating with product, account, and technical teams.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive product adoption across assigned regional accounts to support retention and overall adoption goals.
  • •Serve as the first level of support for customers in the region and help overcome implementation challenges.
  • •Deliver personalized onboarding for new products and capabilities and monitor partner implementations.
  • •Run value program activities and proactively facilitate customer product education.
  • •Encourage customer engagement through product communities, company events, and success stories, coordinating with product, account, and technical teams.

Key Requirements

  • •At least 5-7 years of experience in a technology support or delivery role (or equivalent education and experience).
  • •Strong IT and technology background with a broad understanding of industry trends.
  • •Knowledge of Treasury, Finance, and/or Accounting (a plus).
  • •Ability to handle challenges and problem-solve effectively.
  • •Proficiency in Spanish and English.
Experience:5-7 yearsTreasuryFinanceAccounting
Education:Bachelor's in Computer Engineering, Computer Science
Skills:CommunicationProblem-solvingPresentation skills
Languages:SpanishEnglish

Company Brief

Midis Group
Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.
Industry: Wholesale & Distribution
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Website