Medical Assistance Coordinator (Stevens Point, WI, US)

Zurich Insurance
United States
Workplace: HybridFull timeFunction: Healthcare (Clinical, Medical, Wellness)Education: high_schoolSkills: ["Communication","Empathy","Critical thinking","Judgement","Organization","Multitasking","Problem-solving","Attention to detail","Reliability"]

Support travelers experiencing medical issues while away from home by taking inbound calls and providing calm, clear guidance to clients and their families. Coordinate doctor/facility referrals, prescription replacements, and medically related travel arrangements while liaising with medical professionals and global assistance partners. Assess cases using policy and operational guidelines, manage multiple concurrent cases, and accurately document interactions in case management systems.

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Zurich Insurance
Zurich Insurance
1 day ago

Medical Assistance Coordinator (Stevens Point, WI, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Support travelers experiencing medical issues while away from home by taking inbound calls and providing calm, clear guidance to clients and their families. Coordinate doctor/facility referrals, prescription replacements, and medically related travel arrangements while liaising with medical professionals and global assistance partners. Assess cases using policy and operational guidelines, manage multiple concurrent cases, and accurately document interactions in case management systems.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Entry level

Key Responsibilities

  • •Take inbound calls from clients experiencing medical situations while traveling, from minor concerns to urgent needs.
  • •Provide calm, clear guidance and emotional reassurance to clients and their families during stressful circumstances.
  • •Coordinate medical services such as doctor and facility referrals, prescription replacements, and medically related travel arrangements.
  • •Liaise with medical professionals, hospitals, clinics, and global assistance partners to ensure appropriate care.
  • •Assess situations using policy and operational guidelines, prioritize multiple cases, and accurately document case details and decisions.

Pay and Benefits

Perks:Health Insurance401kEapPaid LeaveParental Leave

Key Requirements

  • •High School Diploma or equivalent.
  • •Experience in customer service, call-centre, healthcare coordination, travel assistance, or another client-facing role.
  • •Strong verbal communication to explain information clearly and compassionately.
  • •Ability to remain calm, empathetic, and professional when supporting people in distress.
  • •Strong organisational skills and attention to detail for accurate documentation, plus the ability to multitask and prioritize.
Experience:Customer serviceHealthcare coordinationTravel assistance
Education:High School
Skills:CommunicationEmpathyCritical thinkingJudgementOrganizationMultitaskingProblem-solvingAttention to detailReliability

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn