Operations Manager, Stores (North York, ON, CA, M6A 3A1)

Sephora
Canada
Workplace: OnsiteFull timeCAD 54,800 - 68,500 annuallyFunction: Business OperationsExperience: 2-4 yearsSkills: ["Leadership","Coaching","Communication","Conflict management","Team development"]

Lead day-to-day store operations to ensure operational excellence across compliance, visual merchandising, inventory, and supply management. Manage inventory activities including shipping, receiving, returns, and cycle counting. Act as Manager on Duty to support clients on the sales floor and partner with Beauty Services and Client Experience leaders. Motivate and develop an operations team, using sales, staffing, payroll, and expense insights to execute budget strategies and performance management.

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FursaFursa
Sephora
Sephora
5 hours ago

Operations Manager, Stores (North York, ON, CA, M6A 3A1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead day-to-day store operations to ensure operational excellence across compliance, visual merchandising, inventory, and supply management. Manage inventory activities including shipping, receiving, returns, and cycle counting. Act as Manager on Duty to support clients on the sales floor and partner with Beauty Services and Client Experience leaders. Motivate and develop an operations team, using sales, staffing, payroll, and expense insights to execute budget strategies and performance management.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead operational processes to ensure execution of operations-focused tasks per company standards.
  • •Manage store inventory including shipping, receiving, returns, cycle counting, and adherence to guidelines.
  • •Manage visual merchandising concepts and in-house/third-party cleaning crews, providing feedback, coaching, and escalation.
  • •Manage supply management, including maintaining appropriate budget and quantities of supplies, testers, and samples.
  • •Act as Manager on Duty to engage with Beauty Advisors and clients; assess performance and support team development.

Pay and Benefits

Salary: CAD 54,800 - 68,500 annually
Perks:Health InsuranceLife InsurancePaid LeaveLearning BudgetProduct Discounts

Key Requirements

  • •Minimum 2-4 years of management experience in an operations-based role or equivalent internal experience.
  • •Metrics-driven with a proven track record of motivating and coaching a team to meet expectations and goals.
  • •Ability to maintain composure and handle difficult conversations with strong managerial courage.
  • •Proven ability to create high-performing teams and identify in-store talent to develop over their career journey.
  • •Excellent verbal and written communication skills; experience with Windows, Word, and Excel.
Experience:2-4 years
Skills:LeadershipCoachingCommunicationConflict managementTeam development
Tech Stack:WindowsWordExcel

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn