[HELLOCONNECT] Customer Care Specialist - French Bilingual (ROW)

HelloFresh
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service orientation","Interpersonal skills","Active listening","Multitasking"]

Handle customer inquiries as the first point of contact across multiple channels at HelloConnect. Provide courteous, efficient support while building engaging customer relationships, offering HelloFresh products and benefits, and resolving complaints and feedback. Drive Customer Care KPIs by documenting issues, suggesting process improvements, and supporting internal projects. Stay expert on company policies, tools, and systems in a high-volume, fast-paced environment.

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FursaFursa
HelloFresh
HelloFresh
18 hours ago

[HELLOCONNECT] Customer Care Specialist - French Bilingual (ROW)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Handle customer inquiries as the first point of contact across multiple channels at HelloConnect. Provide courteous, efficient support while building engaging customer relationships, offering HelloFresh products and benefits, and resolving complaints and feedback. Drive Customer Care KPIs by documenting issues, suggesting process improvements, and supporting internal projects. Stay expert on company policies, tools, and systems in a high-volume, fast-paced environment.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for customers across multiple contact channels.
  • •Provide general support and build engaging relationships on each customer interaction.
  • •Offer HelloFresh products and benefits during interactions in line with current demands.
  • •Investigate and resolve customer complaints, feedback, and issues by documenting and escalating to responsible departments.
  • •Suggest improvements to internal procedures and processes, and support internal projects and the HelloFresh brand.

Pay and Benefits

Perks:Health InsuranceHmoLife InsurancePaid LeaveLearning BudgetAnnual Bonus

Key Requirements

  • •At least 6 months of Customer Service Representative BPO experience.
  • •Fluent in both French and English.
  • •Able to work onsite in BGC, Taguig City and Bridgetowne, Quezon City.
  • •Excellent verbal and written communication with the ability to convey information professionally.
  • •Strong customer service orientation with active listening, multitasking, and prioritization skills in a high-volume environment.
Experience:BPOCustomer service
Skills:CommunicationCustomer service orientationInterpersonal skillsActive listeningMultitasking
Languages:FrenchEnglish
Tech Stack:360 Learning

Company Brief

HelloFresh
HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn