Edenred

3 days ago

Frontline Technical Support Engineer (Shift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide 24/7 frontline technical support for PayTech systems, delivering rapid incident response and first-line restoration within SLA. Monitor services using internal and third-party tools, investigate and diagnose issues, lead Major Incident Management during shifts, and execute changes via strict Change Management. Own ticket resolution end-to-end, work the top of the queue for timely client service, and collaborate with Problem Management to prevent recurrence while supporting and coaching peers.

Location: United Kingdom

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver rapid response to inbound tickets and alerts, restoring service within SLA.
•Serve as first-line technical resolver for incidents, service interruptions, and degraded performance.
•Lead and support Major Incident Management during shift, including scribing, timekeeping, and communications.
•Perform advanced system monitoring to detect early warning signs and proactively identify service risks.
•Execute system changes in line with strict Change Management and resolve complex issues through to full ticket resolution.

Pay and Benefits

Salary: GBP 30,000 annually

Perks:Paid LeavePensionHealth InsuranceTravel AllowanceIncome ProtectionLife InsuranceGym MembershipLearning BudgetRemote WorkWellness Stipend

Key Requirements

•Strong problem-solving ability and ownership skills.
•Experience writing complex SQL queries.
•High competence in investigation and troubleshooting using Unix.
•Ticket management experience in Jira or other JSM tools.
•Proven experience managing client relationships and service expectations.

Skills:Problem-solvingOwnershipClient relationship managementInvestigationTroubleshooting

Tech Stack:SQLUnixJiraJSMAppDynamicsDynatraceJira Service DeskConfluenceCitrix

Company Brief

Edenred

Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2010

Website LinkedIn

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Edenred

3 days ago

Frontline Technical Support Engineer (Shift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver rapid response to inbound tickets and alerts, restoring service within SLA.
•Serve as first-line technical resolver for incidents, service interruptions, and degraded performance.
•Lead and support Major Incident Management during shift, including scribing, timekeeping, and communications.
•Perform advanced system monitoring to detect early warning signs and proactively identify service risks.
•Execute system changes in line with strict Change Management and resolve complex issues through to full ticket resolution.

Pay and Benefits

Salary: GBP 30,000 annually

Perks:Paid LeavePensionHealth InsuranceTravel AllowanceIncome ProtectionLife InsuranceGym MembershipLearning BudgetRemote WorkWellness Stipend

Key Requirements

•Strong problem-solving ability and ownership skills.
•Experience writing complex SQL queries.
•High competence in investigation and troubleshooting using Unix.
•Ticket management experience in Jira or other JSM tools.
•Proven experience managing client relationships and service expectations.

Skills:Problem-solvingOwnershipClient relationship managementInvestigationTroubleshooting

Tech Stack:SQLUnixJiraJSMAppDynamicsDynatraceJira Service DeskConfluenceCitrix

Company Brief

Edenred

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2010

Website LinkedIn