5 days ago

Lead, Retention Strategy

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Drive retention strategy for the combined Coursera + Udemy Consumer business, reducing voluntary and involuntary churn across the customer lifecycle. Own retention metrics, diagnose churn drivers, and develop data-driven business cases by partnering with Research, Analytics, Data Science, and Support. Lead experimentation and cross-functional operating cadence, partnering with Product and Monetization to scale save and winback initiatives, and communicate impact to senior leadership.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Strategy & Corporate Development

Seniority: Mid level

Key Responsibilities

•Track retention metrics across key segments and cohorts to identify voluntary and involuntary churn drivers.
•Develop data-driven retention strategy by partnering with Research, Analytics, Data Science, and Support to translate insights into prioritized opportunities and business cases.
•Analyze end-to-end customer journeys (onboarding through save/winback) to improve learner value, renewal rates, engagement, and long-term customer value.
•Partner with Product, Lifecycle, Monetization, and Payments to prioritize retention initiatives including engagement strategies, pricing/promotions, save/winback programs, and payment recovery.
•Own the retention experimentation roadmap and lead cross-functional operating cadence, communicating results and executive-ready recommendations to senior leadership.

Pay and Benefits

Salary: USD 137,275 - 173,500 annually

Perks:Health InsuranceAnnual BonusRsus

Key Requirements

•7+ years of experience in retention strategy, growth, monetization, product strategy, lifecycle marketing, analytics, or related analytical disciplines.
•Experience driving strategy and decision-making in a subscription or recurring revenue business, with exposure to retention, renewal, churn, engagement, pricing, payments, or monetization.
•Strong analytical skills using customer and business data to diagnose problems, size opportunities, evaluate experiments, and develop business cases.
•Proven ability to influence cross-functional teams and drive alignment across complex initiatives.
•Excellent written and verbal communication skills, including presenting recommendations to senior leaders.

Experience:7+ yearsSubscriptionRecurring revenueSaaSE-commerceMediaEducation technologyMarketplace

Skills:Analytical thinkingStrategic thinkingCustomer empathyCross-functional leadershipCommunication

Tech Stack:SQLBI tools

Company Brief

Coursera

Operates an online learning platform offering MOOCs, professional certificates, and degree programs in partnership with universities and organizations worldwide, enabling learners and professionals to acquire new skills and credentials online.

Industry: EdTech

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Mountain View, United States

Founded: 2012

Website LinkedIn

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Coursera

5 days ago

Lead, Retention Strategy

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Strategy & Corporate Development

Seniority: Mid level

Key Responsibilities

•Track retention metrics across key segments and cohorts to identify voluntary and involuntary churn drivers.
•Develop data-driven retention strategy by partnering with Research, Analytics, Data Science, and Support to translate insights into prioritized opportunities and business cases.
•Analyze end-to-end customer journeys (onboarding through save/winback) to improve learner value, renewal rates, engagement, and long-term customer value.
•Partner with Product, Lifecycle, Monetization, and Payments to prioritize retention initiatives including engagement strategies, pricing/promotions, save/winback programs, and payment recovery.
•Own the retention experimentation roadmap and lead cross-functional operating cadence, communicating results and executive-ready recommendations to senior leadership.

Pay and Benefits

Salary: USD 137,275 - 173,500 annually

Perks:Health InsuranceAnnual BonusRsus

Key Requirements

•7+ years of experience in retention strategy, growth, monetization, product strategy, lifecycle marketing, analytics, or related analytical disciplines.
•Experience driving strategy and decision-making in a subscription or recurring revenue business, with exposure to retention, renewal, churn, engagement, pricing, payments, or monetization.
•Strong analytical skills using customer and business data to diagnose problems, size opportunities, evaluate experiments, and develop business cases.
•Proven ability to influence cross-functional teams and drive alignment across complex initiatives.
•Excellent written and verbal communication skills, including presenting recommendations to senior leaders.

Experience:7+ yearsSubscriptionRecurring revenueSaaSE-commerceMediaEducation technologyMarketplace

Skills:Analytical thinkingStrategic thinkingCustomer empathyCross-functional leadershipCommunication

Tech Stack:SQLBI tools

Company Brief

Coursera

Industry: EdTech

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Mountain View, United States

Founded: 2012

Website LinkedIn