Remote Live Chat Support Specialist

Qureos
Anywhere
Workplace: RemoteFull timeUSD 19 - 28 hourlyFunction: Customer Support (Service Desk)Skills: ["Written communication","Interpersonal skills","Problem-solving","Multitasking","Organization"]

Serve as the first point of contact for customers through live chat, providing prompt, accurate, and friendly support for construction service questions, project updates, scheduling, consultations, and estimates. Resolve inquiries end-to-end, troubleshoot basic issues, and escalate complex concerns to the right teams. Accurately document interactions in the CRM, maintain knowledge base resources, and help identify recurring trends to improve customer support processes.

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FursaFursa
Qureos
Qureos
1 month ago

Remote Live Chat Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Serve as the first point of contact for customers through live chat, providing prompt, accurate, and friendly support for construction service questions, project updates, scheduling, consultations, and estimates. Resolve inquiries end-to-end, troubleshoot basic issues, and escalate complex concerns to the right teams. Accurately document interactions in the CRM, maintain knowledge base resources, and help identify recurring trends to improve customer support processes.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer inquiries through live chat in a timely and professional manner.
  • •Assist customers with questions about construction services, project updates, consultations, estimates, and general inquiries.
  • •Troubleshoot basic concerns and provide first-contact resolutions whenever possible.
  • •Take ownership of inquiries through resolution and escalate complex issues to the appropriate department.
  • •Document interactions in the CRM, maintain records, and support knowledge base/FAQ updates.

Pay and Benefits

Salary: USD 19 - 28 hourly
Perks:Health InsuranceDentalVisionPaid LeavePaid HolidaysRemote WorkLearning BudgetAnnual Bonus

Key Requirements

  • •Previous experience in customer service, live chat support, or virtual customer assistance.
  • •Excellent written communication and interpersonal skills.
  • •Strong problem-solving and multitasking abilities.
  • •Typing speed of 40–50+ WPM with high accuracy.
  • •Experience using CRM platforms and customer support software.
Skills:Written communicationInterpersonal skillsProblem-solvingMultitaskingOrganization
Tech Stack:CRMZendeskLiveChatIntercomHubSpotSalesforceCustomer support software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn