Operations Manager Property Adjusting

Davies
United Kingdom
Workplace: RemoteFull timeFunction: Business OperationsSkills: ["Leadership","Communication","Stakeholder management","Relationship-building","Problem-solving"]

Lead the FAST and Desk Adjusting teams to deliver outstanding claims service and customer outcomes. Own operational performance across SLA compliance, customer satisfaction, claim lifecycle management, productivity, indemnity spend, and quality. Serve as a senior escalation point for complex claims and operational issues, while driving continuous improvement through MI, performance trends, and successful implementation of new processes, systems, and technologies. Ensure claims meet regulatory, contractual, and audit requirements, and build strong insurer, broker, and client relationships.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Davies
Davies
3 days ago

Operations Manager Property Adjusting

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead the FAST and Desk Adjusting teams to deliver outstanding claims service and customer outcomes. Own operational performance across SLA compliance, customer satisfaction, claim lifecycle management, productivity, indemnity spend, and quality. Serve as a senior escalation point for complex claims and operational issues, while driving continuous improvement through MI, performance trends, and successful implementation of new processes, systems, and technologies. Ensure claims meet regulatory, contractual, and audit requirements, and build strong insurer, broker, and client relationships.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead, inspire, and develop the FAST and Desk Adjusting teams, coaching Team Managers and senior colleagues.
  • •Own operational performance against service metrics including SLA compliance, customer satisfaction, claim lifecycle management, productivity, indemnity spend, and quality standards.
  • •Manage workloads and resources to meet client expectations and business demands; act as a senior escalation point for complex claims and operational issues.
  • •Analyse operational data/MI and performance trends to identify improvement opportunities and lead change initiatives to enhance customer experience and claim outcomes.
  • •Ensure claims are handled in line with regulatory, contractual, and company requirements; maintain quality assurance, compliance, and audit controls while managing operational risk.

Pay and Benefits

Perks:PensionLife AssuranceEapRemote WorkHolidayLearning BudgetDress ForCycle ToLease Car

Key Requirements

  • •Proven operational leadership experience in insurance, claims handling, loss adjusting, or a customer-focused service environment.
  • •Track record leading multi-functional teams and delivering measurable performance improvements across KPIs/metrics.
  • •Experience developing Team Managers and building high-performing teams.
  • •Strong understanding of the claims lifecycle, indemnity management, and customer service excellence.
  • •Knowledge of regulatory and compliance requirements within insurance or financial services; experience managing complex service escalations is preferred.
Experience:InsuranceClaims handlingLoss adjustingFinancial services
Skills:LeadershipCommunicationStakeholder managementRelationship-buildingProblem-solving
Certifications:Cert CII

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor